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US Cold Storage Customer Service Admin in Wilmington, Illinois


The Customer Service Admin will be responsible for providing Customer Service / Reception assistance and guidance for their assigned site.

Key responsibilities include but are not limited to:

  • Accuracy of all paperwork produced.

  • Follow all customer requirements.

  • Assist supervision/management as needed.

  • Answer incoming phone calls

  • Follow company policies, guidelines and work instructions.

  • All CSR will be expected to learn at least one other CSR position.

  • Maintain professional relationship with the carriers and customers.

  • Follow customer procedures

  • Professional and courteous to team members.

Functions may vary dependent on areas of operation.


Include the following. Other duties as assigned.

  • Dealing with customer rush shipments

  • Daily delivery date change requests, including entering in Lean

  • Handle outgoing/incoming mail

  • UPS, Fed Ex shipments

  • Petty Cash and bank deposits

  • Maintain COI

  • Office and copy machine supplies

  • Manually creating outbound orders, including allocations

  • Running product recall

  • Hold & Release product

  • Updating product master and profiles

  • Adding consignees

  • Updating/adding task notes

  • Verifying, then applying extra charges

  • Verifying product on hold has authorization to be held

  • Able to use Webdocs, Phenix, e-uscold, Microsoft

  • Chep reconciliation/ordering

  • Administrative duties for the facility


  • Maintain a professional manner and appearance and communications at all times.

  • Participate in staff and/or customer meetings if required.

  • Filing

  • Greet visitors arrival at main door, maintain visitor book

  • Responsible for head count in drills

Safety, Housekeeping, Security

  • Follow posted security procedures at all times while in the building.

  • Maintain a clean, neat and orderly work/lunch room area.

  • Required to attend Ammonia Training Class yearly.

Responsibility and Authority

  • Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.

  • Identify and record any issues relating to product, processes and/or quality.

  • Initiate, recommend, or provide solutions through appropriate channels.

  • Verify the implementation of solutions.


The requirements that an individual must absolutely possess to perform the essential functions of the job :

  • Capable of typing.

  • Have good arithmetic skills.

  • Be able to read.

  • Capable of following verbal and written instructions.

  • Available to work various shifts.

  • Capable of sitting for extended periods of time.

  • Be organized and able to prioritize duties

  • Understand and follow company policy as stated in the employee handbook.

  • Pleasant and proper phone etiquette.

QUALIFICATION REQUIREMENTS: The knowledge, skills, and abilities listed below are representative of the qualifications required to successfully perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education: High School Degree preferred

Experience: 1 to 3 years preferred.

-Excellent communication skills, written and oral.

  • PC, leadership and planning skills helpful.

-Experience in AS400, Outlook and Microsoft Office preferred.

-Experience with warehouse paperwork preferred.

PHYSICAL DEMANDS: The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Stand, walk; use hands and feet to finger, handle, or feel objects, tools, or controls; talk or hear.

  • Work longer hours as needed to satisfy customer and USCS daily and seasonal requirements.

  • Have acceptable and / or correctable vision.

  • Work is generally sedentary, with no specific need for physical coordination or effort.

  • May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.

  • Position may require occasional warehouse work requiring someone to stand, walk, or be mobile for up to an eight hour shift; ascend and descend from a forklift; lift, push, and pull up to 50 lbs; bend, twist and reach to check freight, stack boxes, and label.

The above job description may not include all tasks necessary to complete the job. The job description is a listing of the most common tasks the associate will be required to perform in that job area. The administrator will be required to perform all of the above listed tasks.

Job ID: 2019-1664

Street: 800 E Kankakee River Dr