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Carle Foundation Hospital Patient Service Representative - Cardio in Urbana, Illinois

Patient Service Representative - Cardio

  • Department:

IL Heart & Lung Cardio - CWP

  • Entity:


  • Job Category:


  • Employment Type:

Full - Time

  • Job ID:


  • Experience Required:

1 - 3 Years

  • Education Required:

HS Diploma/GED

  • Shift:


  • Location:

Bloomington-Normal, IL

  • Usual Schedule:

M-F 8-430

  • On Call Requirements:


  • Work Location:

1302 Franklin Ave, Normal

  • Weekend Requirements:


  • Other Posting Information:

internal candidate ready to transfer, when approved/able

  • Holiday Requirements:


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Position Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.


EDUCATIONAL REQUIREMENTS High school diploma or equivalentCERTIFICATION & LICENSURE REQUIREMENTS Noe Required EXPERIENCE REQUIREMENTS One to two years related customer service experience. Experience handling difficult caller/customers/patients.OTHER REQUIREMENTSAbility to function in a high volume, multiple-task environment, possibly in a crowed or closely shared work space. Exposure to ill patients. Ability to work under stressful conditions with demanding customers. Possible travel to various AMG practice sites or to ancillary settings for practicums, training programs and/or temporary assignment.

Essential Functions:

  • Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

  • Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.

  • Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.

  • Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.

  • Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.

  • Collects appropriate fees and co-payments at time of service by guiding the patient through the requirements of his or her insurance and offering alternatives from cash to credit cards to a schedule of periodic payments.

  • Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

  • Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.