Mitsubishi Electric Automation Engineer, Service II in Tampa, Illinois

This job was posted by : For more information, please see: Mitsubishi Electric Automation, Inc.Equal Opportunity Employer:Mitsubishi Electric Automation, Inc. ("MEAU") is committed to the employment and advancement of minorities, females, individuals with disabilities, and veterans. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable law. If you'd like more information about your EEO rights as an applicant under the law, please click is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities to the extent required by federal law and any state law where a particular employee works.. If you need assistance in filling out the employment application or require an accommodation while seeking employment, please e-mail We will provide you with assistance in completing the application and make a determination on your request for reasonable accommodation on a case-by-case basis.Tracking Code614-966Job DescriptionAt Mitsubishi Electric Automation, Inc. (MEAU), we've built a tradition of technological leadership and innovation. Join our team of smart, dedicated, technical experts as a Field Service Engineer, supporting the FL, AL, and MS territory. In this role, you'll provide superior on-site product and application support to help our customers increase their machine UPTIME. Additionally, you will be provided with a company vehicle and have the flexibility of working in your home office to support your assigned region.Position Duties and Responsibilities:Provide technical service and support to our customers, including: MTBs, dealers, and end-users, via:oOn-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problemsoIn-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in timeoCommunicate with customers in e-mail, on-line chat and internal technical forumsDiagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer UPTIMEInstall components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer's equipment in the field is being utilizedSupport the in-house systems for diagnostics such as simulators, programming systems, tools, etc.Present and sell customers our value added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.Promote the sales of spare parts to customers which would further assist in their machine UPTIMEDetermine, order, and replace parts as necessary while maintaining the consignment inventory account by following up on the defective and unused parts returnsEnter all technical claims, service activity, follow ups, and other customer related inquiries into SAP, while maintaining data integritySupport the business operations, including:oParticipating in company training programs whereby passing with satisfactory levelsoCreate and/or update technical documentationoFeedback areas of improvement in design to Technical Support EngineersoFeedback to management for newly found issuesFollow up on performed service calls and open technical support claims using established dat abase via company phone and e-mail systemsCooperate with and take instruction/support advice from Senior EngineersTravel Requirements50-80% travel based on customer demand, primarily within assigned regionRequired SkillsBSEET or equivalent related experienceMinimum of 3 years of experience in field service for industrial automationAbility to sell value added services to customersKnowledgeable on electrical and mechanical tools for machine repairMechanical aptitudeHands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipmentAbility to read and understand technical documentation: schematics, logic, procedures, etc.Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleaguesOrganization skills for arranging travel plans and service call scheduleAbility to travel by car and plane to on-site service callsAbility to be "on call" to meet customer's service needs as they ariseAbility to perform a hands-on role in an industrial environment, including but not limited to: wearing of proper safety attire, maneuvering into tight locations, occasional heavy lifting and carrying, standing on hard surfaces, and knowledgeable on electrical and mechanical tools for machine repairsTeam orientationComputer proficiency - know