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OneSpace Content Development Specialist in Swansea, Illinois

OneSpace is a team of passionate individuals all working toward the same goal: to help consumer packaged goods (CPG) companies improve their performance on the world’s largest online retailers. To accomplish this goal, our expert team members work side by side with our customers to deliver full-service digital shelf management solutions that put their products front and center in the digital world. Using our sophisticated and flexible platform, our team improves and optimizes their e-commerce product content at unrivaled speed and scale.

Our clients include the world’s leading CPG brands and retailers. We have helped them increase their discoverability and conversions online, while creating streamlined content production processes that improve their speed to market.

Content Development Specialist

At OneSpace, Content Development Specialists work with key stakeholders to design and build project plans that help clients execute their strategic business objectives. The role is very hands-on, working with internal teams as well as managing the freelancers completing various projects. You will be responsible for researching requirements and proposing content strategies for new and existing clients. You will be a subject-matter expert in the OneSpace platforms, keyword research, retailer requirements and e-commerce content.

In this role you will:

  • Manage the core components of client projects, including:

  • Working with Account Managers to understand client needs

  • Communicating with freelancers in a clear and concise manner

  • Contributing to e-commerce content strategy plans

  • Identifying areas for improvement on projects and proposing appropriate solutions

  • Reviewing and approving all project deliverables to ensure quality standards and project expectations are met

  • Implement proper screening methods (tests, samples, surveys, etc.) to ensure the right freelancers have access to the right projects

  • Coach freelancers’ performance throughout the lifecycle of a project via email and forums; including resolving disputes, communicating instruction changes, and providing constructive performance feedback

  • Absorb freelancer concerns and prioritize their importance; responding and making updates to projects to mitigate concerns

  • Work closely with clients as content guidelines are being gathered to ensure comprehensive instructions and guidelines are created for their project

  • Analyze e-commerce content and make changes as needed

  • Collaborate with client, account team, and other departments to create innovative content ideas that drive online conversion

  • Coordinate multiple projects at once, keeping track of all deadlines, deliverables, and associated tasks

  • Collaborate with the project team to determine internal costs and scope of project plans

  • Ensure that project issues are dealt with in an efficient manner, informing the project team of any problems that may arise

  • Provide regular input on all project activity, including weekly status updates

Requirements

To win in this role you need:

  • Bachelor’s Degree (Business, Communication, Computer Science, Journalism or related field of study preferred) and a minimum of 1 to 5 years of relevant work experience

  • Intermediate Excel skills (Intermediate = 2+ years experience), including vlookup and pivot tables

  • Excellent writing and editing skills (working knowledge of AP style a plus)

  • Understanding of SEO and e-commerce copywriting best practices

  • Familiarity with crowdsourcing concepts and related industry trends

  • Strong communication and presentation skills; exceptional active listening skills

  • The ability to focus when under pressure in a fast paced environment

  • A passion for technology and innovation

Benefits

Why OneSpace?

  • Excellent benefits with significant portion of premiums paid by the company

  • 15 paid holidays

  • PTO starting at 12 days per year

  • A unique tech startup experience unparalleled in the Midwest

  • Distinction of joining a recurring Best Places to Work and Top Workplaces honoree in the St. Louis area

  • Casual, flexible and positive work environment with an invigorating, inclusive culture

  • Competitive compensation

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