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Pep Boys of California Customer Service Advisor - 93363 in Streamwood, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/7594072

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n n nOverview

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nIcahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys® automotive aftermarket retail and service chain, Auto Plus® automotive aftermarket parts distributor, Precision Tune Auto Care® owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico.

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n n nPosition Summary

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nContribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

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n n nDuties & Responsibilities

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+ nFirst point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.

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+ nResponsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.

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+ nUnder the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.

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+ nFollow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

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+ nConduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

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+ nPrimary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.

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+ nPartner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

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+ nEffectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.

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+ nIn designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing respon ibilities.

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+ nMaintain an organized and neat shop.

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+ nAdhere to all company policies, procedures, safety and environmental rules.

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+ nOther duties as assigned.

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n n nKnowledge, Skills, and Abilities

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+ nHigh school diploma or equivalent required.

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+ nValid Driver's License.

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+ nOne year of related experience in the automotive service environment.

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+ nOne year of sales experience preferred.

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+ nMust have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

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+ nStrong verbal communication skills.

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+ nStrong customer service skills.

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+ nAbility to work Days, Nights, Weekends, Holidays.

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n n n nPhysical Dem

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