Work in Illinois Jobs

Illinois Job Link Logo

Job Information

Wolters Kluwer Content Management Analyst in Springfield, Illinois

R0014883

Content Management Analyst

Riverwoods, IL or Remote

The Content Management Analyst supports production for digital products while supporting editorial and our customers, managing relationships with offshore production vendors, driving operational efficiencies and the automation of workflows, and supporting organizational initiatives. This position is responsible for coordinating the resources and processes necessary to complete production work and assigned projects on time and with superior quality. The Content Management Analyst plays a leadership role in the oversight of vendor activity.

This position also verifies accuracy of vendor invoices, submits invoices to accounts payable for payment, creates purchase orders, prepare product budgets, calculates and submits month-end and year-end accruals, works with Production and Manufacturing teams to prepare estimates for business cases, assists offshore manufacturing team to resolve SAP queries and open purchase orders, monitor vendor SLAs, collects vendor quality metrics and timeliness metrics, and performs other reporting functions as assigned. Analyzes and measures the effectiveness of existing business processes and make recommendations for improvement.

*This position will work from a remote home office and can be based anywhere in the U.S.**

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Ensures vendors are loading and reviewing content on Cheetah and Smarteca for Aspen titles.

  • Resolves complex technical content defects and problems related to digital platform production processes.

  • Escalates defect resolution to appropriate technical support teams through defect ticketing systems when applicable.

  • Ensures accurate completion of updates to info buttons and e-profiles for Aspen titles and accuracy of filing instructions, covers and preface materials.

  • Continue the transformation of existing content functions to a “digital first” mindset, promoting faster time to market for digital solutions.

  • Prepares and distributes the weekly online scheduling report for Aspen Treatises.

  • Assists with proofreading, establishing, and monitoring schedules, coordinating project status and product specifications to ensure deadlines are met for digital content.

  • Assist with monitoring vendors to ensure prescribed policies are being followed.

  • Monitor and track measurable and verifiable quality criteria, SLAs, SOPs.

  • Conducts on-going reviews with vendors to continuously improve the process and product.

  • Calculate penalties for under-performance.

  • Assist manager with tracking, measuring, reporting and evaluating vendor performance; and troubleshooting vendor problems.

  • Understand vendor rates and services; confirm invoices are accurate and coded with the appropriate media issue numbers.

  • Submit invoices to accounts payable for payment; respond to vendor queries about payment status.

  • Learn to navigate SAP and determine payment status, unit cost issues, and other issues as they arise.

  • Work with the offshore manufacturing team to troubleshoot and resolve SAP queries and issues.

  • Assist manager in collecting data to prepare and submit month-end and year-end accruals.

  • Request all vendors submit a monthly status report of open invoices, review status report and resolve any discrepancies to prevent budget gaps.

  • Assist manager with obtaining vendor bids for business cases.

  • Develop understanding of business process and make recommendations for improvements and efficiencies.

  • Work with offshore manufacturing team to document purchase order process; review with internal stakeholders; understand the types of purchase orders and under which circumstances they are to be used.

  • Performs other duties as assigned.

  • Some positions may require a later shift (10am-7pm or 11am-8pm) for proofreading activities.

  • Ensures vendors are loading and reviewing content on Cheetah and Smarteca for Aspen titles.

  • Resolves complex technical content defects and problems related to digital platform production processes.

  • Escalates defect resolution to appropriate technical support teams through defect ticketing systems when applicable.

  • Ensures accurate completion of updates to info buttons and e-profiles for Aspen titles and accuracy of filing instructions, covers and preface materials.

  • Continue the transformation of existing content functions to a “digital first” mindset, promoting faster time to market for digital solutions.

  • Prepares and distributes the weekly online scheduling report for Aspen Treatises.

  • Assists with proofreading, establishing, and monitoring schedules, coordinating project status and product specifications to ensure deadlines are met for digital content.

  • Assist with monitoring vendors to ensure prescribed policies are being followed.

  • Monitor and track measurable and verifiable quality criteria, SLAs, SOPs.

  • Conducts on-going reviews with vendors to continuously improve the process and product.

  • Calculate penalties for under-performance.

  • Assist manager with tracking, measuring, reporting and evaluating vendor performance; and troubleshooting vendor problems.

  • Understand vendor rates and services; confirm invoices are accurate and coded with the appropriate media issue numbers.

  • Submit invoices to accounts payable for payment; respond to vendor queries about payment status.

  • Learn to navigate SAP and determine payment status, unit cost issues, and other issues as they arise.

  • Work with the offshore manufacturing team to troubleshoot and resolve SAP queries and issues.

  • Assist manager in collecting data to prepare and submit month-end and year-end accruals.

  • Request all vendors submit a monthly status report of open invoices, review status report and resolve any discrepancies to prevent budget gaps.

  • Assist manager with obtaining vendor bids for business cases.

  • Develop understanding of business process and make recommendations for improvements and efficiencies.

  • Work with offshore manufacturing team to document purchase order process; review with internal stakeholders; understand the types of purchase orders and under which circumstances they are to be used.

  • Performs other duties as assigned.

  • Some positions may require a later shift (10am-7pm or 11am-8pm) for proofreading activities.

Other Duties

  • Various ad hoc activities as required.

JOB QUALIFICATIONS

Education: Associate degree or equivalent experience.

Required Experience:

  • 2+ years’ related experience, online content management or billing experience preferred

  • Knowledge of MS Office required; strong Excel skills a plus

Other Knowledge, Skills and Abilities:

  • Experience with markup languages SGML, XML, and HTML/XHTML a plus.

  • Ability to multi-task, manage multiple projects at one time, provide reports, communicate well, resolve issues and complaints with a high level of professionalism.

  • Strong communication skills, both verbal and written skills are essential.

  • Critical thinker, creative problem solver, great analytical skills.

  • High level of accuracy, efficiency, and attention to detail.

  • Results-oriented; able to take concepts and ideas through from implementation to action.

  • Demonstrated ability to take initiative, be proactive, and think independently, and anticipate needs related to future work.

  • Demonstrated capacity to learn and apply skills and knowledge to unique and varied situations.

  • Highly responsive and resourceful. Positive ‘can do’ attitude and approach to problem solving.

  • Innovative mindset, willingness to try creative and different ways of accomplishing work.

  • Consulting mentality—extracting insights from very complex and/or limited information to make a recommendation to stakeholders.

  • Ability to clearly communicate concepts, research findings, issues analysis, project and evaluation results, and data interpretations.

  • Ethical behavior when dealing with sensitive information.

  • Ability to meet all assigned deadlines.

Travel: 5%, possibility of some minimal travel.

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

DirectEmployers