Zurich NA NACI Operations Performance Lead in Schaumburg, Illinois

NACI Operations Performance Lead


Zurich is currently searching for an Operations Performance Lead to work for our North American Commercial Insurance operations unit out our New York City, NY World Trade Center location or from our Zurich North America Headquarters in Schaumburg, IL.

She/he will direct the planning, execution, and measurement of business units, function and/or Global strategic and transformational initiatives, while engaging directly with the senior leadership team, and will be accountable for shaping and driving transformational initiatives for the Business Unit as well as enterprise wide initiatives.

Other responsibilities will include leading, designing, and/or facilitating cross-functional projects that promote organizational effectiveness, efficiency, and profitability, providing, methodologies and tools to sponsors and team members to support initiatives and institutionalize a culture that embraces innovation, and for taking a holistic approach to identifying business improvement opportunities, developing solutions, managing initiatives and identifying the resources. She/he he will also be tasked for ensuring specific metrics and measurements are incorporated into solutions reflecting the business strategy, tracking progress, capturing the impact of changes, and identifying further opportunities for improvement to ensure successful implementations.

Client Internally Focused - The job’s core deliverables rely on delivering service to internal clients, usually at the line manager or employee level. May involve sharing subject matter expertise to others in the organization or supporting others in their efforts to deliver on our promise.

Basic Qualifications:

  • Bachelors Degree and 6 or more years of experience in the Information Technology areaOR

  • High School Diploma or Equivalent and 8 or more years of experience in the Information Technology areaOR

  • Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Information Technology areaAND

  • Experience leading workstreams

  • Knowledge of process engineering

  • Experience with core process redesign, continuous improvement methodologies

  • Process modeling tools

  • Business Systems Integration

Preferred Qualifications:

  • Certified Business Analyst Professional (CBAP)

  • LEAN/Six Sigma Yellow Belt or Green Belt Certification

  • Experience in a key analytical role on large and complex enterprise projects

  • Consulting experience

  • Knowledge of insurance industry business processes and processing

  • Strong written and verbal communication skills

  • Experience with change management tools/methodologies

  • Microsoft Office experience

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE Disability/Veterans

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-New York-New York

Other Locations: United States-Illinois-Schaumburg

Schedule Full-time

Travel Yes, 25 % of the Time

Relocation Available No

Job Posting 04/10/18

Unposting Date Ongoing

Req ID: 180002GT

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.