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Loews Hotels & Co Security Officer in Rosemont, Illinois

Situated between the energy of Downtown Chicago and the convenience of the nation’s busiest airport, Loews Chicago O’Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O’Hare Oasis.

Responsible for patrolling and monitoring hotel facility to ensure the safety and security of guests and employees and the protection of hotel property and assets. Reports suspicious / unsafe activities or conditions to Security management to obtain direction and assistance.

Job Specific

  • Performs Security Office, Employee Entrance and Patrol operations as outlined in the Standards of Performance Manual for Security Officers

  • Thoroughly understands all Hotel Emergency Response Procedures and is able to respond appropriately to all situations

  • Monitors/controls access to all facility employee entrances, ensures that only authorized individuals enter

  • Maintains a visitor sign-in/out log and issues temporary passes to visitors/vendors

  • Inspects all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials

  • Verifies that all materials leaving facility are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized

  • Maintains signature lists of Management personnel authorized to sign package removal passes

  • Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution

  • Prepares necessary maintenance requests for safety related maintenance requirements identified

  • Monitors CCTV cameras, radio communications, and Fire Control Computers

  • Documents all security related issues and assistance provided in appropriate Security reports

  • Logs, stores, and returns lost and found items in accordance with hotel policies

  • Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy

  • Monitors and ensures compliance to hotel key control policies by all employees

  • Interacts with guests in a courteous and professional manner

  • Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence

  • Completes all daily reports in accordance with the Safety Security Manual

  • May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles

  • May assist in the collection/distribution of employee uniforms

  • May assist in the distribution of employee paychecks

  • May assist in obtaining materials from Storeroom areas during non-operating hours.

  • Documents all after hour storeroom entries, reason for entry, ensures proper requisition obtained for all items removed

  • Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies

  • Answers department phone lines in prompt and courteous manner in accordance with all Loews hotels standards

  • Other duties as assigned

General

  • Promotes and applies teamwork skills at all times

  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

  • Is polite, friendly, and helpful to guests, management and fellow employees

  • Executes emergency procedures in accordance with hotel standards

  • Complies with required safety regulations and procedures

  • Attends appropriate hotel meetings and training sessions

  • Maintains cleanliness and excellent condition of equipment and work area

Qualifications

  • Excellent communication and guest service skills

  • Minimum two years previous Security department experience preferred at a similar quality property

  • CPR certified

  • Knowledge of hotel operations

  • Able to work a flexible schedule, including weekends and holidays

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.

Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering.

Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.

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