Sirius Computer Solutions Knowledge Management Specialist in Rosemont, Illinois
Position Summary :
The Knowledge Management Specialist is responsible for assisting the KM team in enabling the organization to be efficient and effective when responding to client needs. This role will work with the Knowledge Managers to assess the organization of content within our approved enterprise collaboration tools, ensuring alignment with best practices, optimizing useability, and increasing efficiency in the field. They will also support Knowledge Management led strategic initiatives that align with the overall company strategy.
Primary Duties & Responsibilities:
Work with the KM team to support the business with their content management needs, ensuring alignment with business strategy and KM standards
Identify and communicate features and functionalities for effective use of collaboration tools
Assist with creating documentation and providing training and support of collaboration tools, processes, and technologies
Provide functional end user support
Assist in monitoring and identifying gaps in collaboration tools and processes and provide recommendations for improvements / enhancements to better align with business needs
Assist Knowledge Managers on strategic initiatives to enable client facing teams
Build new and strengthen existing relationships to ensure understanding of the business and their needs, work closely with KM team to share and address feedback
Bachelor’s degree in a Business-related field
At least one (1) year of work experience related to knowledge management, content management, collaboration, or similar activities
Other Required Qualifications:
Demonstrated ability to work with a highly interactive, fast-paced team as well as the ability to work independently
Experience using Microsoft 365 products
Ability to investigate problems and utilize problem solving techniques, resourceful
Demonstrated verbal and written communication skills
Demonstrated ability to explain complex concepts in layman's terms
Ability to multitask and prioritize workload
Demonstrated customer service skills
Proven attention to detail
Demonstrated ability to establish positive working relationships and work as a team player in a consulting environment
Experience working with SharePoint Online and Microsoft Teams
Experience working in professional services/consulting organizations
Data Privacy and Security :
All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.
Participate, at hire and annually, in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment
This position exists to support the knowledge management strategy for geographically distributed, international professional services practices. As such, overnight travel will be required to effectively support business needs and meet with internal customers and stakeholders.
The above primary duties, responsibilities, and position requirements are not all inclusive.
Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Sirius Computer Solutions
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