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Randstad Customer Service Rep in Roselle, Illinois

Customer Service Rep

job details:

  • location:Roselle, IL

  • salary:$33,280 per year

  • date posted:Friday, April 9, 2021

  • experience:Experienced

  • job type:Permanent

  • reference:AB_3611718

  • questions:michelle.quilty@randstadusa.com847-895-0620

job description

Customer Service Rep

Are you looking for an opportunity to work for an established growing company? Ability to talk with customers, solve problems, attention to detail, multi-task, while working great hours of 7-330? Then and let's chat further about this great direct-hire opportunity in the Roselle, ElkGrove Village, Bloomingdale area.

Responsibilities

RESPONSIBILITIES

  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Manage large amounts of incoming calls

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

  • Resolve customer complaints via phone, email or mail

  • Perform other duties as assigned by management to support business operations

  • Contribute to team effort by accomplishing related results as needed

Skills

  • Telephone Etiquette

  • Customer support

  • Customer Service

  • Basic Software Skills

  • Customer Relationship Management

  • CUSTOMER ORDERS/SALES

  • Active Listening

Education

  • High School

Qualifications

  • Years of experience: 2 years

  • Experience level:Experienced

Shift: First

Working hours: 7 AM - 3:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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