Gallagher Senior Salesforce Administrator in Rolling Meadows, Illinois
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
The Senior Salesforce Administrator & Reporting Applications Specialist will perform hands-on technical implementation, project management, Salesforce.com administration and system evangelizing.
Essential Duties and Responsibilities:
This person will also be responsible for executing day-to-day configuration, training, maintenance, and general support or improvement to the platform.
The successful candidate will embrace the challenge of solving critical business problems and acting as the knowledge expert for evolving new processes within the company.
Senior Salesforce Admin & Reporting Applications Specialist will define & create reports as needed and evaluate data to implement new reports as appropriate.
Configure dashboards for various audiences and provide clear, cogent explanations of the derivation of metrics and other analysis, includes tracking and analyzing sales and financial metrics relating to pipeline, sales goals, cross-selling, and overall performance.
Works to ensure data integrity across reports across the organization, maintaining a reporting dictionary defining core measures on which reports are built.
Must also understand the importance of protecting Gallagher’s data and act in accordance with organizational priorities. Compliance with standard SDLC methodologies.
Education: Bachelor’s degree with specialization in computer science, finance, accounting or business administration is preferred
Professional experience (5 years strongly preferred) in a functional role concerned with Salesforce.com Administration at an enterprise level above 500 users preferred in EITHER Sales Cloud and/or Service Cloud environments
5 years’ experience in a functional role concerned with reporting and report analysis
Experience within the benefits brokerage, insurance, financial services, or similar industry is desired but not required
Possess the strong ability to absorb and evaluate information from a variety of sources and maintain a "big picture" view
Strong understanding of Salesforce.com best-practices and functionality
Experience with Salesforce.com DataLoader required
Use of Workbench
Use of Demand Tools
Use of Eclipse or Ant
Ability to read Visual Force and APEX code
Experienced in BOTH Salesforce Classic and Lightning UI/UX
Advanced level with writing MS Excel 2016 or newer (using functions and macros, pivot tables)
Advanced level MS Access (building queries and reports)
Intermediate level of reporting tools such as Microsoft SQL Report Services and Power BI
Intermediate level of understanding of relational database methodology
Experience with Salesforce.com Report Writing and Administration
Microsoft Office products including Outlook, Word, PowerPoint, and Visio
Resolution of internal Service Desk Support Tickets by Salesforce.com Users
Advanced experience with creating complex Flows
Advanced experience in using Process Builder
Advanced experience in Aura and Lightning Web Components
Implementation experience with Custom Objects, Workflows, Formulas, and Validations Rules
Works with internal clients to develop and document clear, testable requirements
Oversee the feature request/support backlog and work with the Director/Leader to prioritize and execute
Trains stakeholders on how to effectively access and use reports, dashboards and reporting/analytics tools
Identifies best-practices supporting business performance relating to efficiency and improved customer service
Identifies systems and process barriers to generate ideas for improvement
Support and train team members and end-users on how to effectively use both Sales Cloud and Service Cloud
Assist in defining required features and mapping Salesforce.com features to business processes
Evangelize and drive user-adoption across the Division
Implement enhancements and roll-out new features to the Salesforce.com platform
Create and maintain on-going documentation processes as business needs evolve or features are added
Comply with AJG IT policies and procedures
Work directly with stakeholders, vendors, & Software Engineers to plan & implement technical solutions
Creates and maintains reports and dashboards in Salesforce.com, SQL Reporting, MS Excel, and Power BI
Integrations with other systems – MS Exchange, Enterprise Telephony, and ETL tools
Ability to work across multiple Salesforce orgs simultaneously
Must be able to work independently and in a team environment but remotely
EXCELLENT oral, written communication and listening skills
Strong analytical and problem-solving skills
Must be self-motivated, goal-oriented, people-oriented and have a high energy level
Commitment to and record of strong customer service
Ability to manage multiple projects and priorities with deadlines
Ability to be proactive with regard to problem resolution
Effective time-management skills
Must have the “heart of a teacher”, patience, and willing to coach and share their knowledge with others
Must be comfortable working in a fast-paced environment and handling multiple tasks/priorities
Good organizational skills and a strict attention to detail and proven ability to follow through
U.S. Eligibility Requirements:
Interested candidates must submit an application and resume/CV online to be considered
Must be 18 years of age or older
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Job: Information Technology
Organization: GBS - Operations
Title: Senior Salesforce Administrator
Location: Illinois-Rolling Meadows
Requisition ID: 67635
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