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Aerotek Customer Service Representative in Rolling Meadows, Illinois

Description:

The role of the Customer Care Representative is to assist customers with product questions via phone, email, fax, and chat. You will work with customers on order entry, product pricing, shipment tracking, and basic inquiries. This role is located in Rolling Meadows, IL at a corporate HQ.

Essential Duties and Responsibilities:

  • Handle inbound telephone, e-mail, fax and Chat inquiries from customers

  • Take Ownership of customer issues from start to finish

  • Respond to email requests including; order entry, quote requests, basic product inquiries, return processing, order status, and order updates

  • Provide pricing on quotes for customers, prospects and company sales teams per established guidelines

  • Enter orders received via phone, email, fax, and webchat

  • Resolve customer complaints or concerns regarding service, products, pricing

  • Update customer account information as needed

  • Provide Cross-Functional Support as the business requires

Skills:

customer service, computer skills, Microsoft office, customer care, outlook, email, chatter, virtual chat, retail, sales associate, restaurant, school supplies, data entry, Order entry, Call center, Inbound call, Csr, Customer support, Microsoft

Top Skills Details:

Customer Service

Computer Skills

Microsoft Office

Additional Skills & Qualifications:

Must Haves:

-3-5 years of Retail or 1 year of Office Customer Experience

-Microsoft Office Suite; Outlook, Excel, Word (excel basic skills)

-Computer Skills - Data Entry Alpha Numeric Test (90% or higher)

-Typing Skills - Typing Test (40WPM)

-HS Diploma

-*Candidates should be able to commute and work in the office and should also have a work from home setup; internet, quiet space.

Nice Haves:

-Call Center Experience

-ERP or CRM experience

Soft Skills:

-Customer Focus- Responds to customer needs in a timely, professional, helpful and courteous manner regardless of customer attitude. Shows customers that their perspectives are valued’. Strives to meet service standards in all circumstances.

-Oral and Written Communication Skills- Listens/pays attention actively and objectively. Presents information and facts in a logical manner, using appropriate phrasing and vocabulary. Shares information when requested. Communicates with others honestly, respectfully, and sensitively.

-Organization- Plans own activities according to pre-determined standards or procedures. Monitors the quality and timeliness of own work. Seeks clarity on priorities as needed. Responsibly uses the resources at one’s immediate disposal.

-Problem Solving Skills- Identifies basic problems based on clear and fundamental factors. Identifies main features of basic problems. Identifies the link between related problems, while keeping distinct problems separate to avoid confusing the issue

-Quality- Follows the policies and procedures for a quality set by the organization. Works at a level that typically meets the quality standards set by the organization

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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