Wolters Kluwer Salesforce Administrator (entry-level) in Riverwoods, Illinois

Responsibilities:

  • Support business process development, tracking, reporting and training

  • Needs analysis, user management, configuration, customization, report and dashboard development, data management, campaign management, and training and support for Salesforce and AppExchange applications

  • Provide support for Eloqua marketing automation application & integration with Salesforce

  • Participate in end user needs and process analysis to provide "best practice" recommendations for correct implementation, tools, and customizations

  • Create and manage users, profiles, roles, custom objects, fields, layouts, record types, workflows, flows, validations, and the process builder

  • Manage dashboard development and reporting

  • Design regular reporting for leads, sales opportunities and customers; ad hoc report creation as needed by Sales Management and reps and other departments

  • Integrate data from multiple sources and systems to generate routine or ad hoc reports, ensuring data integrity by monitoring data for accuracy and completeness

  • Act as a tier 2 point of contact and support for Salesforce users and tier 1 power users

  • Participate in development and updates of training materials and communications to the user group

  • Conduct training of Salesforce to users

  • Work with Salesforce developers on system extensions, customizations and integrations

  • Participate in process improvement activities and provide system performance and usage metrics to track trends

  • Participate in regularly scheduled update meetings with IT and management to revisit application success factors and ensure incorporation of additional user requirements

  • Participate with cross functional teams and SFA Governance board to address strategic business issues involving CRM and sales operations

  • Support Eloqua Marketing Automation platform and its integration to Salesforce

  • Make process recommendations, based on trends/patterns/sequences discovered in data analysis

  • Help develop and monitor new operations policies and procedures

  • Participate in Salesforce customization projects through their successful completion

Qualifications:

  • 0+ years related experience with Salesforce, or a combination of Salesforce and other CRM platforms with experience in configuration, customization and reporting.

  • Bachelor's Degree in Marketing, Information Systems, or related discipline

  • Some knowledge of customer relationship management (CRM) data structure and functionality

  • Some knowledge of marketing automation solutions data structure and functionality

  • Strong analytical, problem analysis and problem-solving skills

  • Previous sales or marketing experience a plus

  • Above average proficiency in MS Excel

  • Average proficiency in MS Word, PowerPoint and Outlook

  • Salesforce Certification a plus

  • Apttus Configure Price Quote Administration Certification a plus

  • Eloqua Administration Certification a plus

  • Strong communications skills including the ability to facilitate meetings, prepare concise documentation, write business cases, prepare presentations

  • Ability to develop strong relationships with people at all career levels and in various functional areas, e.g. sales, IT, marketing

  • Ability to work independently and in a team environment

  • Minimal travel <5%

About Wolters Kluwer

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled