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KROGER LIMITED PARTNERSHIP I Kroger Retail Hourly Clerk in Peoria, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/7099504 Position Summary: Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Essential Job Functions:Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.Process customer transactions through the check lane quickly, accurately, and efficiently. Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.Understand and adhere to the company's limits on cash shortages and overages, work honestly and effectively to control loss. Understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, Fireworks)Stay current with present, future, and special ads.Notify management of customer or employee accidents.Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.Adhere to all local, state and federal laws, and company guidelines.Must be able to perform the essential functions of this position with or without reasonable accommodation. Promote trust and respect among associates.Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.Offer product samples to help customers discover new items or products they inquire about. Inform customers of grocery specials.Provide customers with fresh products that they have ordered.Recommend grocery items to customers to ensure they get the products they want and need.Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.Label, stock and inventory department merchandise.Report product ordering/shipping discrepancies to the department manager. Display a positive attitude. Stay current with present, future, seasonal and special ads.Adhere to all food safety regulations and guidelines.Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents.Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.Must be able to perform the essential functions of this position with or without reasonable accommodation. Behaviors/Skills: Some of the behaviors needed to successfully perform this position are:Leadership Behaviors:Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers' expectations, gains customers' trust and respect. Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.Achieves Results Through Teamwork - Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to ac complish individual and team goals.Leads Through Positive Influence - Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace. Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.Minimum Position Quali

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