Crate and Barrel Product Manager, eCommerce in Northbrook, Illinois

Product Manager, eCommerce

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Job Description

With over 130 store and warehouse locations and more than 7,500 associates across the U.S. and Canada, Crate and Barrel is a dynamic and growing multi-channel furniture and housewares retailer. So we can continue to help others love how they live in moments that matter, the iconic brand is looking for a driven and passionate professional to raise the bar and join our e-Commerce department as a Product Manager, e-Commerce, located in our Northbrook, IL corporate office.

  • Execute “best in class” in eCommerce product management methodology.

  • Lead a defined area or product(s)’ definition and delivery schedule.

  • Lead a product team to constantly improve key performance indicators and the customer experience, while in line with the overall eCommerce product vision.

  • Leverage the team to make sure that delivery is as efficient and predictable as possible. Project manage as needed or delegate project management as needed.

  • Manage the product backlog and opportunity backlog to consistently innovate and improve the business.

  • Establish and conduct continual discovery cycles for the product that maximize customer insight, site data, industry trends, and the full resources of the product team.

  • Create and foster a team dynamic that is motivated to improve the customer experience, product scorecard and key performance indicators.

  • Support site search optimization, external search engine optimization, and paid search marketing.

  • Support the eCommerce site operations team, including all site changes and hosting, to ensure eCommerce growth, profitability and customer satisfaction.

  • Identify, evaluate and recommend external vendors to support the Site Management team, where appropriate.

Required Skills

  • 3-5 years of eCommerce experience, including product management and external search

  • Bachelor’s degree in business or relevant field

  • Certification from the Project Management Institute a plus

  • Extensive knowledge of B-to-C eCommerce best practices and strategies

  • Collaborative work approach with the ability to create and work within a team atmosphere

  • Excellent project management skills and the ability to research and coordinate information efficiently

  • Strong manager and leader with demonstrated skills

  • Strong negotiation and decision making skills

  • Passionate about product and driving business

  • Strong analytical and problem solving skills

  • Strong organizational and interpersonal skills

  • Microsoft Office Suite (Word, Excel, PowerPoint) and Google Platform

  • Excellent oral and written communication skills (English)

The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.

Job Location

Northbrook, Illinois, United States

Position Type