CompuCom On-Site Desktop Support Technician in Northbrook, Illinois
On-Site Desktop Support Technician
Ref No.: 20-01883
Location: Northbrook, Illinois
At e X cell ,you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join e X cell !
The Desktop Support Technician in this role must be a great team player with superb customer service skills. This will be an on-site role with precautions taken for COVID. Candidates with CompTIA A+ certification will have an advantage.
Project through 12/31/20 with possible extension.
Works with a team supporting customer headquarters end users via dispatch and tech cafe
Provides hardware / software break-fix deskside and walk-up end user support
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
Documents, maintains, upgrades, or replaces hardware and software systems
Supports and maintains user account information including rights, security, and systems groups
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
Determines and recommends which products or services best fit the customers' needs
Relies on instructions and established guidelines to perform the functions of the job
Works under immediate supervision
2+ years of experience in the field or in a related area
Hardware and software break-fix diagnosis and repair experience
Friendly - even bubbly - customer service skills
Knowledge of commonly used tech support concepts, practices, and procedures
Primary job functions typically carried out under the direction of a project leader or manager
Associate Degree or equivalent preferred
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .
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