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CompuCom On-Site Desktop Support Technician in Northbrook, Illinois

On-Site Desktop Support Technician

Ref No.: 20-01883

Location: Northbrook, Illinois

At e X cell ,you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join e X cell !

The Desktop Support Technician in this role must be a great team player with superb customer service skills. This will be an on-site role with precautions taken for COVID. Candidates with CompTIA A+ certification will have an advantage.

Project through 12/31/20 with possible extension.

Overview:

  • Works with a team supporting customer headquarters end users via dispatch and tech cafe

  • Provides hardware / software break-fix deskside and walk-up end user support

  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals

  • Documents, maintains, upgrades, or replaces hardware and software systems

  • Supports and maintains user account information including rights, security, and systems groups

  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed

  • Determines and recommends which products or services best fit the customers' needs

  • Relies on instructions and established guidelines to perform the functions of the job

  • Works under immediate supervision

Qualifications:

  • 2+ years of experience in the field or in a related area

  • Hardware and software break-fix diagnosis and repair experience

  • Friendly - even bubbly - customer service skills

  • Knowledge of commonly used tech support concepts, practices, and procedures

  • Primary job functions typically carried out under the direction of a project leader or manager

  • Associate Degree or equivalent preferred

  • A+ required

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .

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