UnityPoint Health Scheduler - Mon-Fri 8a-4:30p. Must have availability to be in a rotation to help cover after hours/wknd call in Moline, Illinois
Unity Point at Home - Moline
Mon-Fri 8a-4:30p. Must have availability to be in a rotation to help cover after hours/wknd call
Full-Time Benefits, 40 Hours/ Week
The Scheduler position provides support to the clinical field staff by means of assisting with the scheduling of patient visits. Efficient and timely communication with the clinicians, supervisors, patients and their peers is essential in this role.
This position is a major component in supporting the company initiatives of patient satisfaction and employee engagement as well as compliance with company policies, payor source and federal regulations.
Coordinating Patient Care
Speaking with patients to set up their homecare visits and verify patient information.
Coordinating patients’ initial visits within company policy for timely initiation of care.
Assigns appropriate clinician coverage for all ordered services.
Serve as liaison with contract agencies to schedule patient assignments.
Moving and rescheduling patient visits per request of patient or clinician.
Ensures that weekly visit/shifts are scheduled in compliance with frequency orders.
Ensures that documentation is recorded for compliance with regulations.
Assigns appropriate case managers and care team clinicians.
Communication with the patients if schedule changes are needed to ensure patient satisfaction.
Supporting and Engaging Clinicians
Answer the telephone/emails, screen and route all incoming telephone calls/emails to the appropriate staff member or take messages according to office policy and procedure.
Review hospitalization lists and report findings to clinicians.
Communicate with licensed and unlicensed personnel regarding patient needs and provide feedback from patients.
Update on-call personnel with caregiver assignments.
Assist with requested schedule or visit changes
Attend appropriate care team meetings to participate in patients plan of care
Ensure that clinicians are scheduled with patient visits/shifts to meet the requirements of the FTE
Work with supervisors on maintaining/balancing clinician overtime to support budget initiatives
2 years of Scheduling or Customer Service Experience.
High School or Vocational School graduate.
Strong interpersonal and organizational skills.
Basic knowledge of computer applications.
Ability to work as a collaborative team member.
Ability to understand and apply guidelines, policies and procedures.
Superior customer service skills
Knowledge of medical terminology, anatomy and physiology.
Previous health care experience.
Associates degree in business or related field.
Requisition ID: 2021-85859
Street: 106 19th Ave
Name: 9400 UnityPoint at Home Affiliate
Name: Admin- Operations- QC
FTE (Numeric Only; Ex. 0.01): 1.0
FLSA Status: Non-Exempt
Scheduled Hours/Shift: Mon-Fri 8a-4:30p. Must have availability to be in a rotation to help cover after hours/wknd call
External Company Name: UnityPoint Health
External Company URL: http://www.unitypoint.org