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AMITA Health Training & Development Educator - Full-time - Days in Lisle, Illinois

Job ID: 429900Training & Development Educator - Full-time - DaysLisle, IllinoisRegular / Day

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We Are Hiring

Training Educator - Patient Access Contact Center - Full-Time, Day shift

This individual is responsible for developing and delivering training programs for contact center personnel. Trainers will develop curriculum tracks, materials, and competency evaluations across all contact center services. Trainers should expect to independently run classes of up to 15 new hires, inclusive of teaching, evaluating, and serving as an interim supervisor. Ideal candidates for this position will have high energy, a positive attitude, and a desire to continuously improve their skills, the training curriculum, and the contact center. Key expectations of this role include providing new and existing staff with the skills they need to successfully assist patients, working collaboratively with other contact center staff to achieve quality and performance standards, and creating a welcoming and positive environment for the contact center.

Why Join AMITA Health?

AMITA Health (www.AMITAhealth.org) is a joint operating company formed by the Adventist Health System in Altamonte Springs, FL and St. Louis, MO based Ascension.

AMITA Health is the largest health system in Illinois, comprising 19 hospitals and more than 230 sites of care. The health system has 900 providers in its medical groups, more than 26,000 associates and 7,000 physician partners and serves over 4.3 million residents in the greater Chicagoland area.

What You Will Do

As an Associate with AMITA Health, you will have the opportunity to facilitate classroom training and development programs.

Responsibilities:

  • Applies knowledge of adult learning principles to teach various types of learning content.

  • Works collaboratively with management and subject matter experts to understand desired performance, assess learning needs, and develop appropriate training solutions.

  • Monitors course participants' progress throughout assigned courses. Conducts post-training evaluations and analyzes results. Updates curricula and explores new materials for program participants.

  • Takes action to stay abreast of current and evolving learning trends, instructional methods/techniques and emerging technologies.

What You Will Need

Education:

  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required

Work Experience:

  • 3 years of experience in training/education preferred.

  • Contact center experience preferred.

  • Proficiency in Microsoft Applications and Training applications.

Equal Employment Opportunity

AMITA Health will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

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