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Laboratory Corporation of America Support Services Supervisor - Distribution in Itasca, Illinois

Job Duties/Responsibilities

  • Supervisor the day to day operations of the logistics team

  • Manage the performance of all couriers using various performance metrics

  • Implement and review courier routes and pick schedules to improve productivity

  • Monitor the overtime spending and overall budget on a regular basis

  • Maintain the required personnel to meet metrics; interview and hire when needed

  • Manage and maintain branch vehicles according to Corporate Fleet standards

  • Ensure all couriers are meeting the expectation for customer service

  • Participate in ride-alongs to provide coaching and mentorship

  • Provide recognition, feedback and constructive criticism to the entire team

  • Develop performance plans for any couriers not meeting expectations

  • Ensure all required equipment is maintained and working properly

  • Address and resolve any client related issues in a timely manner

  • Assist with courier or dispatch duties when necessary


  • High School Diploma or equivalent

  • Experience working in a medical courier environment

  • Previous supervisory experience is preferred

  • Prior experience managing couriers/drivers and scheduling routes is a plus

  • Familiarity with managing costs and the overall budget

  • Comfortability with using metrics to manager direct reports

  • Proficient in MS Office (Excel, PowerPoint, Access)

  • Must have a Valid Driver's License

  • Must be at least 21 years old

  • Very punctual and strong time management skills

  • Strong attention to detail and organizational skills

  • Ability to problem solve customer issues

  • Ability to meet the physical demands of the position




1st and 2nd shift; Schedules alternate for cross training.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.