CVS Health Sr Manager, Systems Strategy and Ops Planning in Illinois
This is a Management & Business Owner position. The Sr. Manager of Initiatives and Projects will oversee a team of highly engaged Operations systems SMEs leading the delivery of systems strategy for our Specialty Pharmacy Operations. The Manager, in working with their leader and Operations stakeholders, is responsible for defining and executing a systems/technology roadmap focused on delivering solutions that ultimately enhance the service experience for our customers (e.g. patients) and our end-users. Roadmap components will include, but not limited to, optimization of Specialty applications and tools to enhance the service experience, innovative solutions that grow and simplify applications and Operations workflow. Additionally, the Sr. Manager will lead teams with integrity and accountability ensuring the highest quality and compliant solutions. The Sr. Manager will also be accountable for resource-planning the immediate team of Business Owners and SMEs ensuring the right resources available for the initiative but also forecasting SME requirements and proactively addressing any gaps. This will require participating in Operations capital, program and initiative planning as well as Governance and CAPPD prioritization efforts to influence leaders and stakeholders. This role will partner cross-functionally with leaders across the organization to ensure alignment on comprehensive strategy to achieve our system/technology goals.Additional responsibilities include:• Collaborate and build trusted relationships across the organization and serve as a liaison and primary point of contact within Specialty Operations to evaluate, prioritize, develop, manage, test, and implement solutions• Collaborates with and influences senior leaders, product owners, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches; includes preparation for expected impacts from initiative delivery and capitialization on expected outcomes/value• Single accountable owner for team delivering Specialty Operations initiatives – executing to a stratregic roadmap of initiatives delivering on overall Operations and shared Enterprise goals; effectively setting direction for the team based on roadmap• Guides team in identifying data driven, fact based solutions to opportunities; framing solutions to inform decisions and strategic prioritization• “Walk in others shoes”; act as the voice of the customer (customers/patients, employees, and partners) internally and be the expert that can deliver solutions to meet the customer’s needs, wants, pain-points and opportunities• Ensures appropriate governance structure in place to effectively prioritize and inform key stakeholders; managing change and appropriately updating roadmap progress/plans
• Seven years of Specialty pharmacy operations and/or management experience demonstrated by a proven track record of success in pharmacy operations, including experience leading or supporting new technology/process solutions and new projects implementation. • Proven ability to lead multiple concurrent initiatives and use effective judgement in prioritization and time allocation. • Ability to engage partners/consumers, internally and externally to drive adoption and influence stakeholders across all locations and at varying levels to deliver on objectives and goals. • Proven ability to build high-performing teams • Excellent presentation and communication skills/techniques• Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement• Proven ability to impact and influence to align on strategy• Demonstrates ability to identify changes and flex to support rapid adjustments to strategy and priorities to meet changing business requirements; conveys strong sense of urgency to drive issues to closure • Ability to define solutions to that align to our overall goals as well as solve industry needs
• Process oriented and deep understanding of specialty systems and operations to identify and resolve issues in a variety of complex situations, without supervision.
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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