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CVS Health Community Health Worker in Illinois

Job Description

Community Health Care Workers (CHW) serve the community as a bridge between the member (community) and the healthcare system (providers) through outreach and education. By providing these services, CHW’s help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties to become more acculturated with each other. This position will work under the direction of a designated professional.

Fundamental Components

  • Conduct home visits with Aetna members with chronic conditions to reinforce following the care plan, adjusting tasks to fit with the member’s culture, language, and religion, improve access to care, identify health care needs, and reduce unnecessary hospitalizations.

  • Educate healthcare professionals and providers on opportunities for improving and understanding the social determinants of health that may be impacting member’s health and treatment plan through various communication channels.

  • Build and maintain positive working relationships with the Aetna members, providers, nurse case managers, agency representatives, supervisors and office staff, from diverse cultural and socio-economic backgrounds. Work to reduce cultural and socio-economic barriers between clients and institutions.

  • Assist with care plan implementation and Aetna member education during in-home visits, help develop care management strategies, and work with team members to provide linkages for the various health and social needs of members.

  • Assist members to identify socio-economic issues that affect their overall health and develop health/social management plans and goals.

  • Identify gaps and opportunities to strengthen systems of care within the member’s community and assists members in utilizing community services, including scheduling appointments with social services agencies, (including transportation vendors), and assisting with completion of applications for eligible programs.

  • Assist with patient medication adherence by: instructing the member on current medication list, reviewing medications with member and assist in obtaining refills.

  • Teach disease self-management (i.e. nutrition, symptom tracking and reporting).

  • Accompany members to appointments as needed.

  • Enter and maintain member records in electronic health record system, compile reports and complete other program documentation in a timely manner (e.g. progress notes, letters), and other administrative responsibilities as needed.

  • Travel extensively to client homes, community locations, various agencies, and other outreach destinations.

Background Experience

  • Preferred skills: Mental Health First Aid, Trauma Informed Care, HIPPA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions.

  • Experience in serving the Medicaid Populations in urban or rural environments with familiarity of local formal and informal resource networks preferred.

  • 1-2 years’ experience providing clinical services; experience in community/outpatient setting preferred.

  • Community Health Worker Certification or equivalent training and experience preferred.

  • Bilingual/target population required.

  • Experience using a computer including the use of Excel and Electronic Health Records.

  • Meet all requirements set forth by local state i.e. first aid, CPR, TB screen, etc.

  • 3-5 years relevant experience.

  • Completed and approved CHW/Promotora certification program.

  • High School Diploma or G.E.D.

Additional Job Information

  • Requires flexibility to work in situations in which the working conditions are unknown, as environments and situation of patient homes may vary.

  • Ability to communicate medical information to health care professionals and care coordinators over the telephone.

  • Knowledge of formal and informal community agencies and resources.

  • Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services.

  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.Occasional weekend hours may be required.

  • Requires the ability to travel to multiple office locations and home locations,

  • Able to influence medical care providers as needed to adjust interventions based on member’s cultural, ethnic, or religious preferences.

  • Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgment.

  • Exceptional organizational and interpersonal skills, with attention to detail required.

  • Ability to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings.


High School diploma, G.E.D. or equivalent experience

Percent of Travel Required

50 - 75%

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.