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Siemens Customer Service Engineer (InVitro) - Missoula, MT in Hoffman Estates, Illinois

Now’s ourtime to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Customer Service Engineer specializing in servicing Diagnostic Laboratory equipment needed in the Missoula, MT area.

PositionOverview:

The Customer Service Engineer (CSE) is a field-based, customer-facing role that installs, services, maintains and modifies Siemens in-vitro diagnostic equipment at our customer sites, primarily in the clinical laboratory. We take a holistic approach in solving our customers' toughest problems. Our CSEs represent the "Face of Siemens" to the customer.

The CSE reports to the Regional Service Manager at Siemens Healthcare Diagnostics.

Responsibilities:

The CSE responsibilities include installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Diagnostics at customer sites with minimal supervision. Responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

RequiredKnowledge/Skills, Education, and Experience:

  • Minimumhigh school diploma; technical Associates Degree or equivalent preferred.

  • Mustbe proficient in the use of tools and service test equipment, with the abilityto work both individually and in an established team setting.

  • 3year vocational training + 3 years practical experience needed as a medicaltechnologist or field service engineer (biomedical engineer) servicingdiagnostic instruments needed.

  • Mustbe a self-starter with strong customer service skills, as well as excellentcommunication skills needed.

  • Needto have the ability to operate remotely from the main office with minimumsupervision.

  • Mustdemonstrate excellent judgment in customer relations and in managing companyresources; strong competency in instrument systems technology to includemechanics, electrical, chemistry, and software technology; experience withelectronics, hydraulic and pneumatic systems.

  • Mustbe able to interface with customers in a positive professional manner, as wellas the ability to think and act in a logical and methodical way.

  • Mustbe computer literate in Microsoft Word, Excel and PowerPoint and be able toutilize computer-based tools for reports, e-mail and for general communication.

  • Currentvalid driver’s license and good driving record over last three years isrequired.

  • Mustbe willing to work different shifts as business needs dictate and have theability to travel and provide service in assigned geography.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join usin transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers .

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about .

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities

Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .

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