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MSC Industrial Supply Co. Customer Care Representative Mon-Fri (9am-5:30pm) in Elkhart, Illinois

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.

Requisition ID : 5975

Employment Type : Full Time

Job Category : Warehouse / Distribution

Work Location : Elkhart, IN (Branch)

State or Province : Illinois (US-IL)

Potential Work Location : United States : Indiana : Elkhart

MSC is growing—and going—strong. We seek someone with exceptional email, text and chat communication skills to respond to all types of customer inquiries. In this role, you will apply your e-commerce knowledge and skills in a highly dynamic environment to foster customer engagement, account retention and revenue generation.HOW YOU’LL CONTRIBUTEUse your helpful, can-do personality and your product and sales knowledge to foster customer satisfaction.

  • Respond to incoming emails, chats, and texts to sell MSC products, assist customers with electronically generated orders, requests, concerns and questions to ensure full support of e-commerce customer service functions and standards.

  • Resolve customer product and service issues by providing sales-related solutions.

  • Guide less experienced associates to resolve customer issues and increase product knowledge.

  • Communicate customer concerns to management to ensure the most effective and lasting resolution.

  • Build customer relationships through exceptional levels of service that foster satisfaction and retention.

  • Resolve more complex credit and collection issues.

    WHAT IT TAKESThe skilled sales and customer service professional we seek should have these qualifications.

  • At least two years inbound/outbound telephone sales, outside sales, or customer service experience

  • Excellent customer service and sales skills

  • Solid verbal and written business communication skills using professional language and standard grammar

  • Computer literacy and proficiency with email, internet browsers and the Windows operating system

  • Basic arithmetic skills

  • High school diploma or the equivalent

Equal Opportunity Statement

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.

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