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UnitedHealth Group Health Advocate - Telecommute within CST, MST or EST in Downers Grove, Illinois

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at:

Primary Responsibilities:

  • Act as a Subject Matter Expert

  • Assist supervisor with daily reports

  • Manage the intake of members or the admission/discharge information post notification

  • Work with hospitals, clinics, facilities and the clinical team to manage request for services

  • Manage the referral process

  • Provide appropriate triage and care coordination notification cases for non-clinical assessment / intervention

  • Resolve inquiries from members and / or providers

  • Accurately manages multiple technology systems simultaneously

  • Accurately documents interaction and appropriately follow all processes and procedures related to engagement

  • High telephonic proficiency, with a focus to meet daily assigned contact metrics and ability to multi - task

  • Build rapport and establishes trusted relationships with members via daily outbound and inbound calls

  • Provide excellent customer service

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 2+ years of Prior Medical / Healthcare experience or 1+ years working in customer service role or 1+ years of experience providing Telephonic consulting or counseling

  • 1+ year experience working with medical terminology

  • Computer proficiency, to include strong data entry, utilizing Microsoft Office including Microsoft Word (able to create, edit, copy, save & send documents,) Microsoft Excel (able to create, edit, copy, save & send spreadsheets), Microsoft PowerPoint (able to create, edit, copy, save & send presentations), Microsoft Outlook (sending / receiving emails and calendar invites), and the ability to type and talk at the same time while navigating a Windows environment

  • Must be able to type and have the ability to navigate a Windows based environment

  • Must reside in a location that can receive a UnitedHealth Group approved high speed internet connection or can leverage existing high - speed internet service

  • Ability to travel up to 10% to local office(s) to accommodate business needs

  • Ability to work evening hours, and possible weekends to accommodate business needs

  • Ability to work Monday - Friday to 8:00 am - 4:30 pm: as well as the flexibility to work two - three evening shifts per week from 5:00 pm - 8:00 pm (within the candidates’ time zone)

Preferred Qualifications:

  • Experience in a hospital, physician's office or medical clinic setting

  • Clerical or administrative support background or experience working in a call center environment

  • Experience working with Medicare and / or Medicaid Services

  • Experience working with health care insurance

  • Bilingual - Fluency in English and Spanish

Soft Skills:

  • Ability to navigate successfully in a metrics driven workplace while remaining focused on delivering excellence

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum , part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum , incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Clinical, Administrative, Coordinator, Telecommute, Healthcare