Walgreens Director, Strategic Solutions & Account Management in DEERFIELD, Illinois
Responsible for providing leadership to the overall client satisfaction and client management to existing accounts. Directs activities of the segment sales force to grow existing accounts. Implements and manages targeting methodology and strategy. Analyzes market and industry trends and executes strategies to increase business opportunities. Develops service and maintains client relationships for assigned accounts. Directs account management ensuring the relationship, satisfaction, and retention of regional customers. Serves as first tier resource and point of escalation for assigned clients and staff. Works with clients to support and understand critical success factors including client service and financial expectations. Analyzes utilization reports, plan efficiency, and executes on recommended and approved modifications for client programs. Provides appropriate direction, tools and resources to the team to maintain positive client relationships and to build successful business relationships.
Directs team to cultivate new business for Company in the Health System and Health Center space focusing on outpatient pharmacy and services, 340B and government programs as well as discharge solutions and employee programs. Gains access in the C-suite decision makers of key targeted institutions to present and articulate the Company value proposition to meets/exceed clients’ requirements for increasing revenue, lowering costs, improving patient outcomes and increasing patient satisfaction. Leverages all assets and offerings of the Company in an effort to increase scripts, market share and profitability. Develops business opportunities that meet or exceed Company revenue and margin expectations.
Executes and manages to the long-term sales strategy for segment withy focus is growing business with existing clients, as well as directing Health Solutions Directors to gain new clients through HSRx and 340 B contracting Manages initiatives to increase sales by bundling other business units through synergies with other Company programs and services.
Establishes and maintains relationships with all areas of Company in order to resolve operational issues. Ensures regular updates are provided to store operations leadership on developments in their region or district. Maintains industry subject matter expertise; including market trends, competition, Healthcare reform, mergers and acquisitions within the Health System space. Works extensively with 340 B leadership and Government relations to understand new developments and regulations in 340 B space. Advises sales team on approach.
Executes the strategy for the account team. Manages budgets/goals. Manages financial metrics targeted to meet/exceed industry standards.
Implements account management philosophy and practices. Ensures consistent account management practices throughout assigned area to ensure client satisfaction. Promotes best practices and partnerships with existing clients. Establishes positive working relationships with peer leaders in the department.
Provides the team members with appropriate analytical tools and resources needed for current client analysis and presentation preparation.
Ensures optimization of client satisfaction and retention. Functions as a tier one escalation for adverse client service matters. Satisfaction for new clients as it relates to implementation, follow up and problem solving.
Executes strategy to accomplish system-wide deals. Manages the analysis and evaluation of Request for Proposal (RFP) structure, content, and pricing. Manages contract and pricing negotiations; negotiates and closes deals as needed.
Plans, develops and manages departmental expense and capital budgets and holds subordinate team members accountable for the budgets.
Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
An Equal Opportunity Employer, including disability/veterans
Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As America’s most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.
Job ID: 519613BR
Title: Director, Strategic Solutions & Account Management
Company Indicator: Walgreens
Job Function: Health Care-Administration
Full Store Address: 200 WILMOT ROAD,DEERFIELD,IL 60015
Full District Office Address: 8600 HARRY HINES BLVD,,DALLAS,TX,75235-3000-04582-2
External Basic Qualifications:
Bachelor’s degree and at least 7 years of health care experience in diverse areas such as real estate, market planning, retail pharmacy experience. Experience leading sales and account management teams. At least 5 years’ experience leading a team. Master's degree in business and/or healthcare preferred. Experience in leading teams in meeting or exceeding quotas.
At least 3 years of executive/C-suite presentation, negotiation and sales closing experience.
Experience collaborating with internal or external resources to develop strategies that meet department goals within budget and established timelines. Experience negotiating contracts.
Experience developing strategic initiatives which align with business goals and budget. Experience in leading indicatives' and collaborating with one or more of these areas: marketing, contracting, operations and sale management, and others.
Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
Knowledge of evolving healthcare industry, familiar with nontraditional disruptors and delivery system specifically related to payer segment.
Experience in successful management of diverse sales and account management teams. Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
Advanced skill in Microsoft Word, Excel, Power Point and other CRM programs and presentations.
At least 5 years of experience directly managing sales/field people, including hiring, developing, motivating, and directing people as they work.
Willing to travel up to 50% of the time for business purposes (within state and out of state).
Existing customer relationships within the Health System industry
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