Advanced Resources HR Services Representative in Danville, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/6178585 job id - 467117Summary and Responsibilities: Processes requests/documents, and updates systems while ensuring efficient delivery of customer service to all team members and compliance with policy, all state/local laws, and federal regulationsResponds to questions on standard procedures, as well as educating customers on processes and procedures.Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibilityAdheres to all service level agreements (SLAs) established by the HR functional area(s) / team(s)Appropriately documents case details and relevant information in the case management system.Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR functional area(s) in order to develop credibilityIntegrates efficiently with team members in the functional area(s), seeking input/assistance as needed. Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional teamPortrays a positive, professional, customer and delivery orientated image of the company.Provides continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution.Provides feedback and recommends process improvements to managementAssists with training new staff on the routine day-to-day tasksTo be a best-fit your strengths must includeStrong Communicator. You will have extensive correspondence that relies on you being conversant in regulatory guidelines and clinical terminology.Organized. You're an efficient time-manager and can handle the pressure of meeting multiple strict deadlines.Ability to work independently and with a team: You will be collaborating and often contributing to discussions amongst internal teams; you also work effectively without a lot of support or structure.Problem-Solvers. As an action-oriented self-starter, you're eager to apply your expertise in diagnosing inefficiencies, determining root causes, and recommending solutions to complex challenges.Personable. You establish and nurture highly effective relationships with colleagues and key stakeholders that support and advance project goals and objectives.Credible. Thorough understanding of clinical methodologies and providing sound analytical support, you quickly establish credibility as a reliable resource.About Advanced ResourcesAdvanced Resources is a talent solutions organization headquartered in Chicago providing staffing, consulting, and workforce solutions nationwide. Our goal is to help people move their careers forward and help businesses solve their most complex challenges. Thanks to our commitment to providing an exceptional experience for both our clients and talent, we are a perennial winner of the prestigious Best of Staffing Diamond Award. By placing our team, clients, and talent first, every day we make a difference.Advanced Resources is part of the Advanced Group, a talent acquisition and management, consulting, outsourcing, and professional services organization.It is Advanced Group's practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.for more details go to URL