The Pep Boys Assistant Service Manager - 57652 in Cicero, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/6151779 Overviewn

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Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys® automotive aftermarket retail and service chain, Auto Plus® automotive aftermarket parts distributor, Precision Tune Auto Care® owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico.

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nPosition Summaryn

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Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.This position has been designated as a safety-sensitive position.

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nDuties & Responsibilities n

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nUnder the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.n

nFollow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.n

nWork with the management team to react to customer service issues, customer complaints, and/or business opportunities.n

nDrives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.n

nAssist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.n

nAssist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.n

nEffectively communicates with all store associates, management, and customers.n

nIn the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.n

nKey holder and responsible for basic and detailed opening and closing responsibilities.n

nOther duties as assigned.n

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nKnowledge, Skills, and Abilitiesn

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nHigh school diploma or equivalent required.n

nOne year of experience in automotive service environment.n

nValid Driver's License .n

nMust have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical for ulas to calculate commissions and discounts.n

nActed as a work lead or supervisor previously.n

nAbility to exercise judgement and to work independently.n

nStrong customer service skills.n

nAbility to handle difficult customer situations.n

nComfortable utilizing up-sell techniques.n

nStrong cash handling skills, including the use of POS systems.n

nStrong verbal communication skills.n

nDemonstrated consistency, accuracy and follow-through.n

nAbility to work Days, Nights, Holidays and Weekends.n

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nPhysical Demands/Work Environmentn

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

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nPhysical Demandsn

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nMust be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.n

nFrequent standing and walking for long periods of time.n

nFrequent reaching overhead and