Relativity Technical Writer in Chicago, Illinois

This job was posted by : For more information, please see: Chicago Customer Success - Customer Content Full-time At Relativity , we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects. Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below. As a Technical Writer , you will write accurate, engaging, user-friendly documentation that adheres to Relativity's style guidelines. The Technical Writer works under moderate direction of managers and senior team members. Role Responsibilities Work with Development, QA, Product Management, and other groups to plan, research, write, and revise printed and online documentation Collaborate with other writers to document Relativity's e-discovery products Write for a variety of audiences, from non-technical end users to programmers, system administrators, and integrators Help establish team policies and procedures, conforming to existing styles, policies, and procedures Perform peer editing and production review work Integrate use case and functional data into user documentation and examples Respond to support tickets directly from customers and from support representatives on behalf of customers and update published documentation accordinglyMinimum Qualifications BA/BS in Technical Communication or related discipline, or at least three years of experience in writing complex documentation for web-based software Portfolio of work and/or writing samples Attention to detail with a creative eye High touch customer service Passionate about learning and developing Enjoys working as part of a team in a collaborative environment Exposure to documentation publishing software (MadCap, RoboHelp, Wiki-based) Exposure to tech comm programs Ability to pass the Relativity Certified Administrator (RCA) exam within 6 weeks of employmentPreferred Qualifications Advanced writing, production, and technical editing skills Advanced communication and teamwork skills Advanced knowledge of MadCap Flare desired, but not required Advanced analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities Ability to juggle multiple concurrent projects of various sizes and topicsRelativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne , offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years. If you're ready to grow with us, we'd love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Apply for this job