Salesforce.com, Inc Technical Architect- Order Management in Chicago, Illinois
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Customer Success Group
Technical Architect - Order Management
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.
We are seeking a Technical Architect to support the full implementation lifecycle, from scoping to deployment in an evolving ecosystem consisting of clients and solution partners. The Technical Architect will be responsible for successfully designing and managing the delivery of Order Management/Fulfillment solutions and technologies in Commerce Cloud. These technologies include but are not limited to, Salesforce Order Management, Salesforce Commerce Cloud B2C (Digital), other Salesforce.com at http://salesforce.com/ services (i.e. Marketing Cloud, Service Cloud) and APIs, Lightning, Heroku, mobile development technologies, and integration/ETL technologies.
The Technical Architect will be responsible for maintaining, on an ongoing basis, a comprehensive understanding of the cloud-computing ecosystem. The Technical Architect will specialize in Salesforce Order Management & Fulfillment in Commerce but have the ability to develop cross-cloud solutions.
Work closely with Clients, Colleagues (Delivery Managers and Functional Solution Architects) and Partners to clarify, define, and architect technology solutions to meet client needs. This includes a lead role in project discovery and definition workshops, creating scope and development estimates, and documenting requirements and designs.
Design transformational technical solutions that meet business requirements in accordance with company and industry best practices for Order Management/Fulfillment
Lead and mentor technical resources at Clients and or Partners.
Advocate and implement best practice development methodology to drive quality delivery of enterprise solutions.
Occasionally required to be hands-on with code, to develop POCs or help customers and partners with complex coding tasks.
Collaborate with internal colleagues (sales, customer success, engineering, support, etc.) to help customers maximize the value of their Salesforce products and services.
Identify and lead internal initiatives to grow the consulting practice; contribute to the overall knowledge base and expertise of the community.
Preferred Qualifications and Skills:
BA/BS degree or foreign equivalent
8+ years of experience in developing technology solutions.
5+ years of experience in managing client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting.
Specializes in gathering and analyzing information and designing comprehensive solutions that meet best practice standards and the client's needs.
Excellent written and spoken communication skills
Expert problem-solving skills
Strong Order Management and/or Fulfilment solution experiences (Order Orchestration, Allocation, Routing, Payments, Returns, Omni-channel)
Solid Ecommerce, Store, CRM & ERP related integration experiences
Salesforce Admin certification will be a plus
Experience leading others in the analysis of complex problems, and the design and implementation of related solutions
Detail-oriented with the ability to learn quickly to leverage new concepts, technologies, and solutions.
Ability to work independently and be a self-starter.
Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies.
Ability to travel to client sites as needed (average of 30-50%), but maybe higher or lower based on the engagement.
PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning; approaches each interaction with an open mind; great listener and hands-on
LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
TEAM PLAYER: Proficient at collaboration and working with members of a team
URGENCY: Ability to move fast and drive business value and results
OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart
TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
ADAPTABLE: Excels in high levels of uncertainty and change
COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base
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