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Dickinson Financial Corporation Supervisor-Great Lakes NEX in Chicago, Illinois

Equal Opportunity Employer/Disabled/Veterans

Academy Bank and Armed Forces Bank provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.


Plans, directs and organizes daily operational activities of a banking center, primarily at Exchange locations. The Exchange is a 7-day-a-week working environment with Supervisors managing different shifts during the day at different times during the week. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products throughout the Exchange to increase account relationships.

Principal Accountabilities:

  • Ensures branch operations policies are followed and customer service needs are met

  • Supervises, plans and directs staff promoting product sales and service

  • Coordinates and assigns work, ensuring adequate coverage on assigned shift

  • Opens or closes branch daily

  • Approves transactions and assists in customer disputes

  • In Exchange locations, ensures Exchange management needs are met

  • Responsible for vault balancing and reconciliation

  • Demonstrates effective communications skills, both verbal and written

  • Regular attendance required, working at the work site during regular business hours and/or assigned hours

Minimum Qualifications:

  • One-year prior supervisory experience

  • One-year prior banking experience

  • One-year cash handling experience

  • Knowledge of bank operations and compliance

  • Ability to track results, complete required reports with computer proficiency

  • Must be able to assist customers with financial matters

  • Ability to supervise 4-5 employees

  • Must possess problem-solving skills and decision-making skills

  • Working knowledge of bank products and services

  • Strong attention to detail

  • Strong interpersonal skills

  • Effective time management, organization and delegation skills

  • Ability to work well with teams

  • Knowledge of general office equipment

Physical Requirements:

The work environment is typical of standard office and retail banking settings. The position is medium work, exerting up to 35 pounds of force occasionally, and worker sits often, including for customer meetings and computer work, but worker will frequently stand or walk throughout different areas of banking center and when conducting outside sales activities. Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking center and for conducting banking transactions. Periodic driving for outside sales activities. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers, staff, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, ancestry, protected veteran or military status, disability, pregnancy, genetic information or any other characteristic protected by applicable law.

Armed Forces Bank and Academy Bank are equal employment/affirmative action employers. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to or call 816-412-6081 to let us know the nature of your request.