Dickinson Financial Corporation Supervisor-Great Lakes NEX in Chicago, Illinois
Equal Opportunity Employer/Disabled/Veterans
Academy Bank and Armed Forces Bank provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Plans, directs and organizes daily operational activities of a banking center, primarily at Exchange locations. The Exchange is a 7-day-a-week working environment with Supervisors managing different shifts during the day at different times during the week. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products throughout the Exchange to increase account relationships.
Ensures branch operations policies are followed and customer service needs are met
Supervises, plans and directs staff promoting product sales and service
Coordinates and assigns work, ensuring adequate coverage on assigned shift
Opens or closes branch daily
Approves transactions and assists in customer disputes
In Exchange locations, ensures Exchange management needs are met
Responsible for vault balancing and reconciliation
Demonstrates effective communications skills, both verbal and written
Regular attendance required, working at the work site during regular business hours and/or assigned hours
One-year prior supervisory experience
One-year prior banking experience
One-year cash handling experience
Knowledge of bank operations and compliance
Ability to track results, complete required reports with computer proficiency
Must be able to assist customers with financial matters
Ability to supervise 4-5 employees
Must possess problem-solving skills and decision-making skills
Working knowledge of bank products and services
Strong attention to detail
Strong interpersonal skills
Effective time management, organization and delegation skills
Ability to work well with teams
Knowledge of general office equipment
The work environment is typical of standard office and retail banking settings. The position is medium work, exerting up to 35 pounds of force occasionally, and worker sits often, including for customer meetings and computer work, but worker will frequently stand or walk throughout different areas of banking center and when conducting outside sales activities. Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking center and for conducting banking transactions. Periodic driving for outside sales activities. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers, staff, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, ancestry, protected veteran or military status, disability, pregnancy, genetic information or any other characteristic protected by applicable law.
Armed Forces Bank and Academy Bank are equal employment/affirmative action employers. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to email@example.com or call 816-412-6081 to let us know the nature of your request.
Dickinson Financial Corporation
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