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Job Information, Inc Summer 2021 Intern - Delivery Manager/Project Manager (MuleSoft) in Chicago, Illinois

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JOB TITLE: Summer 2021 Intern - Delivery Manager/Project Manager

LOCATION: Various Locations


MuleSoft: Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our #1 priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work.


MuleSoft’s Professional Services team works across every technology to deliver solutions to customers in every industry. As a Delivery Manager (DM) intern on our Services team, you will play an important role in our Services practice growth. MuleSoft is the leader in implementing the application network by connecting data, devices and applications and we are pursuing people passionate about integration that enables digital transformation.

The DM interns will manage various internal project tasks and client project tasks under the guidance of an experienced MuleSoft DM. The purposes of the role are for the intern to gain experience, contribute to assigned projects and gain insights into interest in joining the MuleSoft Services team upon graduation.


  • Support MuleSoft DMs on multiple customer projects simultaneously

  • Work closely with Delivery Manager(s) as part of the project team and provide assistance with project team/tasks management and execution

  • Assist in the planning and management of project task executions and communicate status to all stakeholders

  • Assist in the management of MuleSoft issues and risks, tracking and resolution

  • Develop processes, templates, or tools as part of an internal continuous improvement team.


  • Gain an understanding of digital transformation and professional services consulting.

  • Real-life, hands on experience with delivering mission critical client projects impacting business and operations.

  • Learn and experience core project management disciplines including the agile framework, risk and issue management, scheduling, tracking, budget management, and more.

  • Complete MuleSoft training including our MuleSoft products, Catalyst methodologies for Services implementations and services offerings.

  • Learn our Services’ team internal processes for staffing and resourcing, partner engagement, and the entire lifecycle for managing MuleSoft projects.

  • Complete training to understand the role of each MuleSoft team included in Services engagements - Customer Success, Engagement Management and Account Team.

  • Learn the Catalyst and Center for Enablement methodology for implementing organizational change management jointly with our clients.

  • Contribute to one or more internal projects and/or client-facing engagements

  • Opportunities will be provided for voluntary time off (VTO) for giving back to the community.

  • Learn and experience the unique Salesforce Ohana culture.


  • A rising senior (current junior) pursuing a Bachelor’s degree with a preferred concentration in Computer Science, Management Information Systems (MIS), Information Systems, Business, or Marketing.

  • Be able work independently and under management’s direction

  • Ability to work in a cross-functional team environment

  • Aptitude for an operational and/or technical services role

  • Demonstrate basic knowledge with waterfall and agile methodologies

  • Demonstrate interest in career expansion as a project manager and/or scrum master

  • Ability to work in collaboration with a client project manager or scrum master to lead the implementation through an entire software development lifecycle.

  • Dynamic leadership aptitude

  • Strong Verbal and written communication skills


Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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