DeVry Education Group Student Account Management Representative in Chicago, Illinois
The Student Account Management Representative is responsible for assisting in student success through proactive and accurate account assessment and student finance advising. This position manages a portfolio of 850-900 students (either undergraduate or graduate or a combination thereof) to ensure that all students have the appropriate guidance to make informed financial resource decisions. Reports directly to the Account Management Manager and works in a contact center environment that supports students regardless of service modality. Works closely with Student Central, and other departments to research and resolve any student financing issues. This colleague is charged with being a role model for the organization TEACH values and fosters a culture of CARE consistent with organization’s mission, vision, and purpose.
*This is a remote position; however, to be considered, candidates must reside in Illinois, as it will be required to travel to Chicago, IL occasionally to attend in-office meetings and events based on the needs of the business.
Analyzes each student’s situation in order to develop and implement an individualized financial plan that promotes student success. Continuously evaluates the financial plans throughout the student lifecycle.
Collaborates with other departments and functional area to deliver an optimal student experience.
Demonstrates and communicates current, detailed and accurate knowledge of University policies, Title IV, Military/Veteran’s Affairs, international and state regulations to prospective and current students. Communicates the policies and procedures in a manner that displays understanding of the rationale and the value of the policy or procedure to the student.
Assists applicants/students to make an informed a decision by providing accurate, helpful student finance advice.
Increases student satisfaction by providing proactive student finance and student services support to an assigned portfolio of students.
Manages escalated concerns and resolves issues in a timely manner. Provides exceptional customer care to students by accepting ownership of student finance issues and questions.
Identifies solutions for continuous improvement to existing processes and actively participates in the roll-out of new processes.
Identifies opportunities and solutions that improve current processes; Participates in special projects and campaigns.
Completes other duties as assigned.
Bachelor’s degree required
Minimum of one year of experience in Higher Education
Demonstrable knowledge of principles, practices, methodology, and procedures for the provision of student financial aid advisement.
Knowledge of federal Title IV and state financial aid regulations and associated processing procedures.
Ability to work independently as well as function as part of a team.
Outstanding customer service skills
PC skills in Microsoft Office, database and internet applications.
Excellent interpersonal communication, mathematical, problem solving, communication and organizational skills.
Proven ability to set priorities and deadlines and ensure projects are completed.
Self-motivated and willing to take ownership of, and quickly resolve, complex issues
We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. We’re 99,000 strong, with 31,000 students and 68,000 alumni armed with the skills, passion, and determination to make a difference in today’s complex healthcare environment. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive, and we graduate extraordinary healthcare professionals who transform the health of people worldwide.
Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 22 campuses and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.
Req Number: 2021-116897
Department: Student Finance
FLSA U.S./Global Status: U.S. - Non-Exempt
External Company Name: Chamberlain College of Nursing
External Company URL: www.chamberlain.edu/