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Charles Schwab Senior Specialist, Digital Product Management in Chicago, Illinois

Your Opportunity

Charles Schwab's Digital Trading & Experience team is responsible for defining, delivering, and leading the lifecycle of products and services which enable digital trading interactions with clients at scale. Our digital experience is the way that most clients interact with us on a daily basis, and we’re focused on creating the best experience possible for our users.

We work, think and approach problems differently than your traditional financial services firm, and we aim to change both how Schwab operates and how the industry serves investors. In this role, you will help contribute to the development of an overarching digital trading experience, catering across a wide spectrum of client profiles and segments. You will collaborate with key partners to integrate our clients’ needs with our trading products and features. You will work alongside other product owners and product teams that are jointly solving trading workflow opportunities that will provide our clients with a cohesive and intuitive digital trading experience.

The team is responsible for:

  • Strategy - Envision the future based on client initiated feedback and insights

  • Execution – Develop and design segmented experiences to differentiate trading experience workflows across segments

  • Client Focus – Develop a deep understanding of the prospect and client needs, build close relationships with key team members and define business strategy for cross-enterprise utilities

  • Partnership – Collaborate with technology, design, service, marketing and others in delivering value to our clients

What you are good at

  • You will be on a hardworking team of digital product owners, who will drive the digital trading experiences and workflows.

  • You will be leading experience design for retail options trading, partnering with product owners, designers, researchers, content strategist to create relevant experiences for the client segments.

  • Expected to represent the voice of the client in all Digital Trading decisions. You will build and evolve our view and understanding of users and the segments they belong to via research and with clients, third parties, and internal partners.

  • You will help formulate the creation of experiences which improve Schwab’s digital trading leadership.

  • You will help orient and optimize Schwab Digital Trading experiences to clients in each user segment based on the complexity of their investment needs.

  • You will lead the generation of new ideas based on market analytics and interactions with stakeholders, clients and prospects.

  • You will think “horizontally” to deliver an outstanding experience for our clients across points of interaction / channels.

  • You will champion Agile methodologies, participating in daily stand-up meetings, sprint planning sessions, backlog prioritization, user story preparation and demos.

  • You will execute brilliantly in a deadline-driven environment

  • You will work cross-functionally with technical, design, business, and compliance counterparts to define product refinements and updates based on ongoing client-driven needs analysis.

  • This role requires the passion to understand complex system interactions with the end goal of delivering client value across all Schwab enterprises at scale.

What you have

  • Strategic thinker with the ability to formulate compelling vision and strategy and translate that to actionable roadmaps and results.

  • Ability to influence and collaborate across multiple levels of the organization

  • Highly developed communication and presentations skills with a superior ability to effectively communicate and present complex concepts and issues to leadership teams.

  • Confidence presenting and tailoring messaging to a variety of audiences, including senior leadership

  • Enjoy being an inspiring leader who naturally challenges the status quo

  • Good understanding and/or experience with financial services regulations

  • Deep understanding of active trader needs is a plus

  • Bachelor’s degree required

  • 4+ years digital product owner experience

  • Experience working with UX designers, researchers, and content strategists, and understanding of design systems

  • Skilled at working cross-functionally with technology, service, marketing and many other teams to run the entire lifecycle of a digital product.

  • Prior experience as an Agile Product Owner or leading scrum teams is preferred.

  • Curiosity, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment

  • Self-starter with outstanding organizational skills and ability to track multiple project deliverables with minimal direction

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further (https://content.schwab.com/web/retail/public/about-schwab/charles_schwab_recruitment_guide_2020.pdf) .

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here (https://www.aboutschwab.com/EEO) to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281 (tel:800-275-1281) .

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further (https://content.schwab.com/web/retail/public/about-schwab/charlesschwabrecruitmentguide2020.pdf). Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here (https://www.aboutschwab.com/EEO) to see the policy. Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281. TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

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