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Aerotek REMOTE- Customer Service Representative in Chicago, Illinois



-The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

-A typical customer service representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.

-Communicate and collaborate with internal departments including client services, underwriting, and others to provide timely and effective resolution to any premium or billing challenges, changes, updates, or errors; effectively communicate findings to the appropriate parties; take initiative and follow-through as the liaison with other internal departments as necessary.

  • Partner with client finance on any communication necessary to resolve billing vs. remittance challenges and past due invoices.

  • Responsible for suspense management, unapplied premiums, and reconciliation for assigned block.

  • Develop and maintain positive relationships and rapport with internal and external clients.

  • Provide on-going client support for billing/premium to ensure members no longer employed by the group are appropriately transitioned to direct billing.

  • Provide any premium reports to necessary areas to continue servicing the account.

-Handle salesforce items to resolution for inforce customers.

  • Partner with necessary departments on account reviews to highlight broker or client concerns with the account overall and assist with development of action plans to address issues, risks, and opportunities.

  • Perform other duties as assigned.


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Top Skills Details:

sales support, billing, collections, insurance

Additional Skills & Qualifications:

-Must have: -3+ years of work experience within a corporate office

-2+ years of Billing experience

-Back end customer service experience (Billing, payment processing, invoices, collections etc).

-Experience within corporation (Financial Services, ideally insurance)

-Problem resolution and critical thinking skills

-Strong communication skills, verbal and written

-Intermediate excel skills

This position requires strong analytical skills, relationship management, communication, judgment, organizational skills, and problem resolution to meet the diverse needs of our clients.

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.