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Jones Lang LaSalle Regional Manager in Chicago, Illinois

The JLL Experience Management team - headquartered in Chicago has a roster of premier clients across the country including Hawaii. We design customized concierge and guest services programs for commercial real estate, retail, hotel, and residential clients.

We have a genuine affinity for service and strive to create anticipatory, thoughtful, and sincere experiences for our guests, customers, and tenants. Our customized service programming creates strong relationships and brings the amenities we offer to life in a distinctive and useful way.

We are seeking to expand our corporate team with the addition of a Regional Manager. This individual would report to the Head of Operations and be responsible for the following tasks, among others:

  • Manage the day-to-day operations of different accounts ranging from event planners, hotel/retail concierge, and corporate guest services teams.

  • Responsible for the following at each assigned account:

  • Responsible for setting goals and objectives, supervision of staff/managers and ensuring policies and procedures are being followed

  • Maintain proper staffing levels at each account

  • Partner with HR on recruiting for new team members

  • Conduct new hire training and orientation on policies, procedures and programs utilizing approved training materials

  • Review concierge weekly reports and provide Head of Operations high level overview each week

  • Address performance concerns as immediately as possible, and in accordance with JLL’s progressive performance management process, partnering with the assigned HR Advisor for guidance

  • Conduct annual reviews and ongoing feedback to team members

  • Manage PTO requests and coordinate trained coverage for assigned accounts

  • Provide on-site event support where necessary

  • Approve staff time cards and correct any discrepancies

  • Order marketing materials, equipment, etc. applicable per account

  • Develop and implement new training initiatives, policies, procedures and programs as necessary

  • Communicate to the staff and assist with implementing any new programs and initiatives created by the Events & Partnership Team

  • Conduct regular on-site visits with teams

  • Check-in with clients regularly to ensure expectations are being met

  • Maintain company shared drive with current information including training documents, internal processes and procedures, and marketing material

  • Attend industry networking events on behalf of the company

  • Work with Head of Operations on program strategies and developing new ideas/programs

  • Stay current on market trends and partnership opportunities

QUALIFICATIONS

  • Bachelor’s Degree or higher

  • 3+ years’ experience in high-end hospitality or related field

  • 3+ years’ experience in progressively responsible supervisory positions

  • Previous multi-unit experience preferred

REQUIREMENTS

  • Previous event management or hospitality experience required

  • Computer literacy, specifically MS Office applications, Internet, iOS, and Google applications

  • Professional demeanor and appearance

  • Take great pride in the motivation and development of staff

  • Ability to be flexible and adaptable

  • Strong organizational skills and ability to multi-task

  • Excellent oral and written communication skills

  • Self-starter, motivated, takes initiative, and anticipates needs of others

  • Estimated travel required up to 75% of the time

#LI

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at Accommodation.Reques@am.jl..com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of over 90,000 as of December 31, 2018. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com

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