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Kforce Patient Access Specialist in Chicago, Illinois

Kforce has a client that is seeking a Patient Access Specialist in Chicago, IL.Responsibilities:

  • Provides exceptional customer service to patients which establish a positive first impression

  • Exceeds all consumer requests and alerts management of issues or concerns that require escalation

  • Correctly identifies and collects patient demographic information in accordance with organization standards

  • Interacts with various hospital departments and physicians' offices to effectively schedule and direct patients

  • Reaches out to patients to schedule an appointment as defined

  • Completes out-of-pocket estimations as requested by patients

  • Uses effective service recovery skills to solve problems or service breakdowns when they occur

  • Utilizes department and hospital policies and procedures to complete assigned tasks

  • Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations

  • Collects authorization numbers in appropriate systems as applicable

  • Must have experience in scheduling using EPIC

  • Candidates qualifying for this position will have similar experience along with the skills and abilities to perform the duties mentioned

  • Any relevant education and/or training will be considered a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours