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Ankura Operations Associate in Chicago, Illinois

Ankura is a team of excellence founded on innovation and growth.

Role Overview

The Operations Associate provides operations , business services, and workplace services to senior professionals and employees supporting the daily management of the business and local office s in the Chicago area (2 locations) . Working within a global team, the role and function creates a sense of community and operational excellence, provide office support, administers processes and systems, supports projects, and assists in the overall efforts to ensure efficient service delivery for the firm and its clients.

Responsibilities:

  • Create an environment of service for Ankura employees, anticipate needs and provide support to allow senior professionals to be more efficient and effective.

  • Effectively use technology applications and resources to support the client service delivery and related activities of the company’s personnel, including firm-wide and practice-specific tools, processes, and databases (e.g., Workday, Salesforce).

  • Produce high quality production requests including, copying, printing, faxing, binding, and shipping.

  • Conduct information and internet research, as needed.

  • Place supply orders, stock inventory, manage inventory, as required.

  • Assist with the coordination and scheduling of maintenance activities and dispatching of work requests.

  • Assists with resolving problems associated with all building services including janitorial, food and beverage service, parking, vending, badging, conference rooms, and furnishings, fixtures, and equipment.

  • Interface with building engineers and messenger center and is familiar with and understand the applicable contractual Service Level Agreements.

  • Manages onsite and offsite storage.

  • Relocate furniture items and equipment as needed.

  • Ensure all site and equipment manuals are always up to date and available. Draft and edit presentations and business correspondence, ensure grammar, spelling, and formatting are accurate and engaging.

  • Perform effective and proactive calendar management including scheduling and prioritizing appointments, ensure meetings, deadlines, presentations, and other duties are completed efficiently by senior professionals.

  • Position oneself as a knowledge resource and support the integration of new employees and training of others.

  • Maintain, retrieve, and secure working documentation as requested on appropriate file repositories, in accordance with current records management policy, procedures and best practices.

  • Assist with weekly time and expense reports in accordance with policies and client requirements; resolve auditor inquiries as needed.

    • Coordinate domestic and international travel arrangements, including passports and visas, maintain travel profiles, respond to last minute itinerary changes (i.e., flights, car, hotel), map or provide directions, and coordinate associated communications with project teams.
  • Maintain contacts and distribution lists, as needed.

  • Facilitate engagement intake and contract administration processes.

  • Partner with other departments to improve business operations .

  • Performs special projects and other duties, as required.

Qualifications:

  • Associates degree in a related discipline. Bachelor's degree in Business related field preferred. Minimum 0-2 years experience. Prior experience in a professional services environment is highly desirable.

  • Highly proficient in technology, especially Microsoft Office resources (e.g., Outlook, Calendar, SharePoint, Teams) and applications (e.g., Excel, PowerPoint, Word).

  • Critical thinking skills and initiative to proactively address issues, identify and solve areas of business process improvement.

  • Professional presence.

  • Strong verbal and written communication skills with an attention to detail.

  • Business acumen, an interest in learning more about the company and its clients, a desire to understanding how duties impact-related groups, and motivation for self-development.

  • Ability to work well under pressure and with minimal supervision.

  • Must be able to constantly stand, walk, and push/pull rolling carts.

  • Occasionally stoops, reaches or kneels as necessary to reach into overhead or low cabinets.

  • Ability to move and/or lift 35 pounds; heavier product with team assist.

Preferred Qualifications:

  • Well-developed and professional interpersonal skills, with an ability to interact effectively with people at varying levels of the company.

  • Strong organizational and time management skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and accuracy.

  • Highly resourceful team player, with the ability to be extremely effective working independently and with direction.

  • Demonstrated proactive approaches to problem-solving with strong decision-making capability.

  • Effective communication skills, both verbal and written.

  • Proven ability to establish, build and maintain relationships with peers, client service delivery professionals, and leadership.

  • Ability to handle confidential and sensitive information with appropriate discretion.

  • Seeks to achieve challenging business goals and meet deadlines in a fast-paced environment with competing demands.

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Ankura is proud to be an equal opportunity employer committed to fostering a diverse and inclusive environment where mutual respect and collaboration is paramount. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity and expression, disability, protected veteran status, national origin, or any other legally protected status.

Ankura is a specialized global expert services firm defined by HOW we solve challenges. Whether a client is facing an immediate business challenge, trying to increase the value of their company or protect against future risks, Ankura designs, develops, and executes tailored solutions by assembling the right combination of expertise. We build on this experience with every case, client, and situation, collaborating to create innovative, customized solutions, and strategies designed for today’s ever‐changing business environment. This gives our clients unparalleled insight and experience across a wide range of economic, governance, and regulatory challenges. At Ankura, we know that collaboration drives results.

Ankura is proud to be an equal opportunity employer committed to fostering a diverse and inclusive environment where mutual respect and collaboration is paramount. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity and expression, disability, protected veteran status, national origin, or any other legally protected status.

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