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JPMorgan Chase Merchant Service Product Manager II in Chicago, Illinois


  • Own responsibility for the elicitation and documentation of current state and future state models, data definition, data matrices, use case development, and business requirements

  • Develop the plan for the business requirements phase of a project

  • Lead and support business requirements sessions with subject matter experts

  • Structure and organize the business requirements in a logical order

  • Ensure completeness of all scope items with mapping to business requirements

  • Manage scope and escalate scope creep in the project

  • Adhere to the quality criteria as provided by the CCB PDLC Standards

  • Ability to manage the business requirements phase of a project in lieu of a project manager assignment, in some instances

  • Participate in process improvement opportunities as they are raised

Requirements :

  • Bachelor's degree in Business or related field and/or experience

  • Minimum three to five years of Business Analysis experience

  • Three to five years of experience with Business Requirements elicitation tools and methods

  • Familiarity with technology concepts and systems applied to the assigned products (Point of Sale, Gateway, Front-end processing, Back-end settlement systems, reporting tools, etc.)

  • Strong understanding of the payments industry and specifically digital terminals and client testing

  • Handle multiple projects at once, meeting deadlines

  • Interact effectively and positively with all levels of personnel, partners and vendors

  • Continually learn and evolve to meet the current needs of the end user

  • Strong, detail-oriented skills for planning and organizing

  • Ability to apply analytical processes in researching and resolving issues

  • Skill in understanding customer needs and providing quality customer service

  • Ability to handle conflict well and work efficiently in stressful situations

  • Action oriented and comfortable with change

  • Ability to use Microsoft Office Suite (a must); Jira (preferred but not required)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans