Hub International Interagency Billing Specialist in Chicago, Illinois
Reporting to the Manager – Shared Services, within the Business Analysis & Operations Team, the Interagency Billing Specialist plays a key role in ensuring internal customer needs are understood, defined, and executed through successful technology and process solutions. The Shared services team works with the business to simplify, standardize, automate, and share operational processes and workflows. They do this through an ongoing learning and development loop of operationalizing, optimizing, and transforming.
The Interagency Billing Specialist contributes to the successful achievement of the organization’s mission and strategic initiatives by managing the billing of shared client revenues between two or more internal business units. This position can be based anywhere in the U.S. or Canada.
Essential Duties and Responsibilities Including the Following:
Daily management and resolution of interagency billing requests submitted by client service teams
Develop and maintain positive business relationships with regional client service teams and finance teams to facilitate the revenue sharing process
Review and approve interagency revenue sharing submissions, ensuring proper documentation has been received to move forward with client billing
Perform interagency policy setup and billing procedures on behalf of client service teams within agreed upon timelines
Work closely with regional service and finance leaders to ensure all policies and procedures are up to date and that all associated templates are maintained and current
Respond to inquiries in a timely manner thoroughly and to completion
Provide updates to management on all areas of concern or improvement
Create and maintain all standard operating procedures and policies
Follow all standard operating procedures
Perform other duties as assigned
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and ability required.
Mathematical Skills : Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute ratios and percentages.
Computer Skills : Proficient using insurance broker management systems, Applied Epic experience a plus. Proficient in using Microsoft Office Word, Excel and Outlook.
Reasoning Ability : Ability to apply common sense understanding to carry out detailed but involved written and oral instructions. Ability to listen and analyze information.
Education and Experience : High School diploma or equivalency is required. 2 to 5 years of client service expense in the insurance brokerage industry, including performing client billing functions required, insurance brokerage accounting experience a plus.
Language Skills : Ability to read and comprehend simple instructions and short correspondence. Ability to effectively present information on telephone, in one-on-one or small group situations to service team members. Ability to communicate information and ideas through effective speaking and documentation.
Certificates, Licenses, Registrations : Property & Casualty License preferred but not required.
Critical Thinking & Problem Solving - ability to sift through large amounts of information, extract key insights, and communicate results and actions succinctly
Diplomacy - Demonstrate informative and professional assistance when working with internal client service team members.
Action Oriented - Act independently and originate new approaches to problems
Maintain initiative to preserve the flow of work
Time Management - Work under stress with commitment deadlines
Demonstrate the ability to be very detail oriented
Sustain interpersonal relationships, which encourage openness, candor and trust, both internally and externally
Be able to handle multiple simultaneous tasks in an accurate and timely manner
Attendance and punctuality extremely important
Collaboration and teamwork – effectively interact with a broad range of team members as well as internal and external customers and build trusting relationships
Maintain Company information in a confidential and discreet manner
Join a Winning Team at HUB International
When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 12,000 professionals in 450 offices across North America. You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique corporate culture. HUB’s entrepreneurial spirit is evident in our people, products and philanthropic initiatives and we are passionate about our talent!
Department Business Operations
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
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