Salesforce.com, Inc Industry Go To Market, Senior Manager - Manufacturing in Chicago, Illinois
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Are you a Manufacturing industry expert who has expertise and a point of view in transforming the customer experience in the Manufacturing industry? Do you have experience in Enterprise Software in the Manufacturing industry? Are you a compelling communicator and passionate about innovation in Manufacturing?
If so, we are looking for a leader to join our Manufacturing Industry Solutions organization to grow our Manufacturing business. This senior-level role requires a thoughtful point of view about the Manufacturing industry, as well as the ability to develop industry specific solutions into the market, drive the business at scale, foster relationships with Manufacturing senior executives, and work closely with our Manufacturing account teams on strategic opportunities.
We are looking for a proven track record in the following areas:
1) Industry Experience: We are seeking an industry expert on customer experience in the Manufacturing industry. The role requires 15+ years of working in/selling into Manufacturing organizations, as either a subject matter expert or Digital/IT Transformation Expert. Transformation experience in the areas around Sales, Service, Marketing, Channel Management Engagement, and ERP integration in a manufacturing organization would be preferred.
2) Industry Solution Leadership: Proven ability to introduce and develop strategic solutions in Manufacturing companies and the ability to articulate industry challenges, systems landscapes, positioning, use cases, areas of opportunity, and sales tactics.
3) Segment Manager: To grow the Manufacturing industry segment, develop, own and drive an Manufacturing solution development plan and Manufacturing solution revenue targets, engaging with Sales, Pre-Sales, Corporate Marketing, Architects, and other cross-functional teams as needed. Create and roll out internal and external content, such as industry positioning, solutions, and customer successes, to support overall segment growth. This individual will have the ability to think and act both at very strategic and at very tactical levels. They will have a proven track record working as a collaborator in a highly matrixed organization in which team members are dependent on teammates and organizations with whom they partner and facilitate, but do not exercise direct control.
A thought leader in the Manufacturing industry who understands the industry challenges and opportunities, and who can evangelize the value of Salesforce and our solutions for this market
Support the development of messaging, positioning, and points of view for Manufacturing customers
Develop Manufacturing-specific solutions and content, for customer positioning, field enablement, and campaigns as needed to achieve industry goals
Take personal responsibility for supporting the growth of solution pipeline and revenue in the Manufacturing market
Work collaboratively with virtual cross functional teams including Corporate Marketing, Sales, Sales Enablement, Field Marketing, Cloud Marketing, Alliances and ISV to develop and execute the strategic go to market plan for the Manufacturing industry
Present to large customer audiences as well as command the attention of C-level executives; earn their trust through expertise and relevance
15+ years of experience working in the Manufacturing industry, with knowledge/experience in areas of B2B marketing, Lead-to-Cash, Service Lifecycle Management, IOT enabled business transformation
Deep understanding of Manufacturing Industry front office processes and a perspective on how those front office processes are integrated into other manufacturing systems (PLM, ERP, SCM, QMS etc.)
Understanding of integration technologies and the potential they play in connecting the manufacturing front and back office
Knowledge of the typical customer facing use cases and patterns in a Manufacturing environment
Demonstrated ability in launching and growing innovative products and solutions, with familiarity of Salesforce or other CRM or customer experience solutions
Experience crafting compelling positioning and thought leadership content
Superior track record of collaboration and being a trusted advisor to the sales organization to win strategic deals.
Strong communication and writing skills. Stellar public speaking skills
Effective organizational skills and ability to manage competing projects with tight deadlines
Bachelor's degree. MBA or related Master's degree a plus
Ability to travel up to 50% of the time
High energy, charismatic, innovative, creative
Exceptional team player with proven ability to lead through influence
Proven track record in performing well in a fast paced environment, and ability to work across business lines
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