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Randstad Inbound/Outbound Call Center Representative in Chicago, Illinois

Inbound/Outbound Call Center Representative

job details:

  • location:Chicago, IL

  • salary:$15 per hour

  • date posted:Tuesday, October 27, 2020

  • experience:Entry Level

  • job type:Temporary

  • industry:Finance and Insurance

  • reference:S_875471

job description

Inbound/Outbound Call Center Representative

Are you an experienced Call Center Representative seeking to work for a company that makes an impact and be their best selves, inside and outside the workplace?

Join a team comprised of experienced and committed group of health care leaders, unified by their passion for changing the way health care is delivered in America.

Apply today! For immediate consideration, in addition to applying here directly, please forward your updated resume to Michelle Bryan at michelle.bryan@randstadusa.com. Please include the JOB TITLE and the LOCATION in the subject line of your email.

DURATION: 4 months

RESPONSIBILITIES:

  • Respond to member/provider/agent/broker inquiries via telephone regarding health insurance benefits, eligibility and claims

  • There will be questions about what things are covered in their plan, where they can go to get help, which doctors are in their network, how they can change doctors, etc.

  • Would not initiate any claims but would be responsible for giving status and transferring to the proper team for escalation if needed

WORKING HOURS: Shifts are between 10:00am - 8:00pm

REQUIREMENTS:

  • Successful completion of a Customer Service Assessment

  • Ability to operate computer programs - Microsoft Word, Excel and PowerPoint

  • Ability to search database for information and use multiple screens

  • Knowledge of managed care processes and health insurance coverage preferred

QUALIFICATIONS:

Minimum of a high school diploma or equivalent

2+ years of experience working within call center environment

Apply today! For immediate consideration, in addition to applying here directly, please forward your updated resume to Michelle Bryan at michelle.bryan@randstadusa.com. Please include the JOB TITLE and the LOCATION in the subject line of your email.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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