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Veterans Affairs, Veterans Health Administration Health System Specialist (Supervisory Systems Redesign Coordinator) in Chicago, Illinois


This Supervisory Health System Specialist (Systems Redesign Coordinator) position is located in the Office of the Director and supervises and implements a Performance Improvement program at the Health Care System level. WHILE EXPERIENCE IN INDUSTRIAL ENGINEERING IS NOT REQUIRED, IT IS HIGHLY DESIRED. LIKEWISE, BLACK BELT CERTIFICATION IN LEAN AND/OR SIX SIGMA IS ALSO HIGHLY DESIRED BUT NOT REQUIRED


The Supervisory Health System Specialist - Systems Redesign Coordinator) is responsible for delivering Performance Improvement techniques to a broad array of program and services throughout the Medical Center, including Lean, Coaching, Project Management, and Training. Additional functions of the position involve advising leadership in the formulation of planning complex facility wide Strategic Plans and facility wide projects in the execution phase of supporting of Strategic Planning. Duties include but are not limited to the following: Analytics and Project Management:

-Organizes, directs, controls and coordinates group activities.

-Conducts extensive work in analyzing data and conducting background research on issues. -Converts data into numerous formats using advanced statistical models including statistical process control charts, histograms, and paretto charts.

-Defines project scope and goals through a collaborative process with subject matter experts and leadership.

-Leads a project team through designed brainstorming sessions to develop solutions toward a specific deliverable or goal during a project.

-Creates designs of experiment that align to project goals and team developed solutions.

-Directs the team towards sustainable solutions that are mistake proof.

-Conducts experiments and collects data to identify if the developed solutions ae affective.

-Develops control plans, communication plans, risk management plans, and through closeout of the project. Internal Consultation for System Engineering:

-Provides consultation to executive, service line, and program leadership by leveraging VA data analytics resources.

-Identifies metrics performing below benchmarked standards or falling below the upper or lower control limits of a statistically controlled model such as SAIL.

-Plans and conducts studies directed at reducing errors due to cognitive overloading and human-computer interaction failure.

-Identifies alternative systems and processes based on Lean/Systems, Redesign/Systems engineering principles to mitigate these types of errors. -Collets baseline information, identifies limitations in current systems, and discovers potential improvements.

-Develops statistical, graphical, narrative reports, and communicates these studies to medical center executive leadership, service chiefs, supervisors and other staff. -Develops local data metrics and dashboards to monitor projects in progress or performance benchmarks of a project that is awaiting a charter or formal decision for executive leadership for action.

-Prepares complete and fully documented studies for review of work teams, hospital committees and top management. -Evaluates the quality of care and the efficiency of care processes. Educator:

-Provides instruction to others on Lean, Systems Redesign or other improvement methodologies principles and tools through formal classroom instruction or small group mentoring.

-Develops written and verbal teaching materials.

-Delivers training materials and curriculum consisting of advanced practices of project management, statistics, coaching, facilitation and leadership.

-Leads teams through development of control strategies, to ensure project solutions are sustained after the project lifecycle.

-Performs other related duties as assigned. Work Schedule: Monday-Friday 8:00 AM to 4:30 PM

Position Description Title/PD#: Supervisory Health System Specialist (Systems Redesign Coordinator), PD #20258-O

Telework: Not Available

Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required


Conditions of Employment


To qualify for this position, facility applicants must meet all requirements within 30 days of the closing date of this announcement. Non-facility applicants must meet all requirements by the closing date of this announcement, 10/22/2020. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: One (1) full year of specialized experience that equipped you with the particular knowledge, skills, and abilities to perform the duties of this position successfully and that is equivalent to at least the GS-12 level in the Federal service. Examples of specialized experience would typically include, but are not limited to: mastery of a wide range of qualitative and quantitative methods for the assessment and improvement of program effectiveness and management processes; expert knowledge of the mission, organizations, structure, programs, and requirements of healthcare delivery systems, policies, processes, and procedures; skill in conducting analytical studies and projects relative to changes in the delivery of healthcare; ability to develop plans, goals, and objectives for the implementation, administration, and effectiveness of the program; skill to plan organize, and direct team study work; skill in oral and written communications in order to prepare and present briefings, convey recommendations to management staff, and attend meetings and conferences; and ability to develop guidance and directive for use by others. There is no educational substitution for the GS-13 level. You will be rated on the following Competencies for this position:

AccountabilityAnalysis and Problem SolvingAnalytical ThinkingBusiness Process Reengineering Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Office as well as field work. The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and carrying of light items like papers, manuals, files, or books. No special physical demands are required to perform the work. Working Conditions: The work environment involves everyday risks or discomforts and requires normal safety precautions typical of such places as meeting and training rooms, libraries, or commercial vehicles. The work area is adequately lighted, heated, and ventilated with office equipment adequately spaced to ensure comfort and work compatibility with fellow employees when necessary work will be performed throughout the hospital. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional Information

Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.