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Northwestern Memorial Healthcare Facilitator - Organ Transplant, Full-time (40 hours), Days in Chicago, Illinois

The *Organ Transplant Facilitator* reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

*Responsibilities:*

  • Provides leadership in Patients First standards through modeling behaviors and coaching others on how to meet and exceed customers expectations.

  • Works with clinical and administrative leadership to establish process and outcome living donor/recipient metrics.

  • Ensures patient access by telephone by ensuring calls are answered and directed to the appropriate team members.

  • Monitor other patient access portals such as Breeze, etc.

  • Monitor living donor candidates/recipients at each phase of the evaluation process.

  • Work with team members and leadership to resolve bottlenecks in the process.

  • Evaluates procedures and implements improvements to enhance operational efficiency in the living donor process.

  • Implements changes in processes or operations to support immediate service needs, goals and objectives.

  • Works directly collaboratively with the Lead Transplant Nurse Coordinators and Manager, Clinical Care.

  • Provides professional and constructive environment to facilitate and coordinate communication across units/departments and resolves living donor operational issues.

  • May attend and/or coordinate intra/interdepartmental meetings.

Quality Management Responsibilities:

  • Participates in performance management.

  • Monitor compliance to protocol and appropriate regulations.

  • Works with team members, leadership, and quality to resolve non-compliance.

  • Report process and outcome metrics to leadership as directed.

  • Assesses potential opportunities for improvement in processes

  • Takes a leadership role in developing, overseeing and participating in living donor process improvement activities.

  • Provides ideas and suggestions for process improvements within the department.

  • Communicates customer satisfaction issues to appropriate individuals.

  • Serves as a role model for others in terms of quality of work and self-improvement.

Additional Functions:

  • Identifies, analyzes and communicates key issues/trends and reports findings and recommendations to management.

  • Resolves complex or critical situations involving patients, staff and customers: consults with manager for guidance, as needed (e.g. complaints, discipline, etc)

*Required:*

  • Bachelors degree.

  • Minimum one year experience in health care support.

  • Strong leadership, organization, planning and time management skills.

  • Strong personal computer skills.

  • Excellent verbal and written communication skills.

  • Excellent interpersonal skills.

  • Demonstrated problem solving skills.

*Preferred:*

  • Bachelor's degree in healthcare, business &/or administration.

  • Proficiency in EPIC, including scheduling and reporting workbench, and EPIC Phoenix.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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