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Moo Properties Customer Service Agent in Chicago, Illinois

Imperium 7 is looking for a Customer Service Agent. Your role will require you to establish relationships with our client base through inbound and outbound sales operations. You'll discuss the services available and turn opportunities into sales by identifying customer needs and promoting the benefits.

Salary range: $44000 - $52000 per year.

*Responsibilities:*

  • Answering and directing customer queries.

  • Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries.

  • Update customer information in the customer service database during and after each customer itneration.

  • Submit communications.

  • Handle marketing and sales projects as needed.

  • Strictly adhere to company compliance standards and attend all required training.

  • Bachelor's Degree in Business or a related field is an asset.

  • Strong verbal and written communication skills required.

  • Previous experience in a customer service position is an asset.

  • High proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

  • Can take ownership of challenging scenarios and bring them to resolution

  • Problem-solving attitude.

  • Ability to work well under pressure and meet tight deadlines.

  • This is not a remote job

  • Disability Insurance

  • Employee Assistance Program

  • Flexible Schedule

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