Microsoft Corporation Customer Engineer for Chief Technology Office (CTO), Modern Work Solutions in Chicago, Illinois
Customer Engineer for Chief Technology Office (CTO), Modern Work Solutions
Within Microsoft WW Support & Customer Success Programs (WW S&CSP), the Chief Technology Office (CTO) is a team of seasoned experts responsible for technical strategy, input into intellectual property (IP) strategies in support of delivery, field readiness, and communities. Our goal is to support and enable the Customer Experience and Success field to deliver with predictability, repeatability, consistency and quality across all time zones while driving IP reuse and leveraging best practices.
As a Customer Engineer in the CTO, you will be play a key role in developing the formal technology strategy, driving community, and influencing readiness needs for Modern Work. You will serve as a SME for Modern Work - driving best practices, sharing lessons learned and driving predictability, repeatability, consistency, and quality. This includes:
Lead the creation, modification, and publication of the Modern Work area of the Technical Strategy by incorporating industry research, demand data, and partnering with CSU Solution Areas, Engineering, FastTrack, and the Offerings/IP team
Play a leadership role within the Modern Work Community driving knowledge sharing, reviewing content, and evaluating delivery IP.
Help drive community interaction and relevance.
Drive technical strategy alignment for managed IP, offerings, and Go To Markets
Work across CE&S and with WWL to provide input into the readiness strategy while working with the TDMs specific to the Modern Work to fill gaps by role and drive readiness completion and continuous improvement.
Assist the Modern Work solution area in planning for future readiness needs and supporting the execution and rollout of readiness initiatives.
At least 5 years of experience in developing and supporting Modern Work solutions or related.
At least 5 years of experience working with Enterprise customers in any of the following: developing technology strategy, providing customer technical readiness and enablement, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events and community or related
10+ years of professional experience in information technology consulting and technology implementation preferred
Deep expertise with selling and implementing Modern Work solutions.
Strong track record of collaboration and working on matrixed teams.
Solid understanding of Agile and SCRUM methodologies, with full delivery lifecycle experience from pre-sales to support/operations on complex projects.
Demonstrated track record of effective communication with technical and business leaders at all levels within large enterprises and within Business Groups, Partner Groups and Sales organizations
Demonstrated track record of ability to support and influence teams for positive results and improvements.
Proven ability to transfer industry and market knowledge gained from customer engagements to account teams and other Microsoft constituencies.
Experience with executing plans with field sales organizations
Global experience across several markets preferred: specific experience in applicable time zone a must-have.
Relevant undergraduate degree and /or equivalent work experience. Master’s Degree preferred.
Travel requirement for this position is approximately 30% and is an integral expectation of this position as the needs of our customers and our business demand.
Location – role will be based in any subsidiary where Microsoft does business, with proximity to a major international airport.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
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