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JPMorgan Chase Corporate & Investment Bank - Control Manager - Wholesale Payments - Commercial Card - Associate in Chicago, Illinois

The position will have three primary functions:

  • Responsible for the control agenda, including managing regular control meetings and a control forum

  • Control and Operational Risk Evaluation (CORE) reporting and control evaluation/design review primarily for Commercial Card but will also have an opportunity to support other products

  • Manage all other control initiatives supporting Commercial Card including identifying controls issues and conducting deep dives and risk and control reviews

High Level Objectives/Deliverables:

Control Management focuses on the following areas:

  • Control governance & reporting

  • Risks and control identification/assessment

  • Control design and expertise

  • Control breaks and resolution


  • Establish control governance and reporting to identify meaningful metrics to inform on health of operational risk and control environment; manage the development of materials for control forums.

  • Manage control-related activities, including Control and Operational Risk Evaluation (CORE), risk event occurrences, and risks/controls identified via the new business initiatives (NBIA) process; provide control related guidance/due diligence requirements to the Commercial Card product to foster a proactive risk and control culture that leverages proven risk evaluation strategies to implement end to end controls to mitigate key risks.

  • Partner effectively with colleagues across the firm, including Product, Operations, Legal, Compliance, Risk, Audit, and Technology control functions to drive consistent and rigorous operational risk practices.

  • Lead by example, with exemplary personal and professional attributes. Inspire confidence in all levels of key partners from other functional areas and across the Lines of Business.

Skills :

  • Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

  • Understanding root cause / identifying control breaks

  • Developing timely and sustainable solutions

  • Implement/analyze metrics for key risks

  • Business knowledge - ability to understand the business / develop enhanced knowledge of regulatory environment

  • Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner

  • Networking - exceptional interpersonal skills; exceptional collaboration and relationship building skills

  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

  • Process analysis / design acumen - ability to understand a process and associated risk in order to make recommendations on control design


  • Bachelor's degree or equivalent experience required

  • Minimum 2-5 years of financial services experience in controls, audit, quality assurance, risk management, or compliance preferred

  • Experience working with broad cross-functional teams to analyze, design, and deliver best practices

  • Demonstrate confident leadership and sound judgment to influence a strong culture and risk management

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) with the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans