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Global Relay Community Specialist in Chicago, Illinois

Global Relay Message is Global Relay’s purpose-built Instant Messaging and text communication platform for regulated industries. The Message Community Specialist is a collaborative customer facing role that provides an opportunity to work with Global Relay teams, prospects, and customers to accelerate the deployment and adoption of Global Relay Message.

As the subject matter expert for Global Relay Message, responsibilities include promoting the service in Global Relay’s existing customer base, developing strategies to increase adoption, overseeing implementation, and providing exceptional customer support. You will understand your customers’ business objectives and gather customer feedback while working with internal teams to help align the product roadmap

Our Value Proposition:

Global Relay provides a one stop shop solution for IM, Voice and Texting through a single platform while ensuring all communication remains compliant in the world’s leading archive. Safely collaborate with your community anywhere anytime all from one app.

Your Job:

  • Increase adoption of Global Relay Message amongst Global Relay’s existing customers and prospective customers

  • Educate customers on the value proposition of Global Relay Message throughout the entire sales and adoption cycle

  • Work with teammates to create marketing communications and content

  • Communicate the features, benefits and value of Global Relay Message

  • Provide world class service in handling and resolving customer enquiries

  • Work with customers to increase product usage

  • Serve as the voice of the customer to drive continuous improvement across the product

  • Set customer expectations, communicate internally to ensure tasks are on schedule, and offer suggestions to increase onboarding efficiency

  • Meet and exceed company targets for adoption and usage

About You:

  • Minimum 2 years of experience in a professional office environment or equivalent customer service

  • Previous experience in a sales/financial environment

  • Aptitude to learn and speak to technology-related subject matter

  • Proven ability to listen, record key points in a conversation, seek solutions, and respond with clarity

  • Outstanding organizational skills and attention to detail

  • Natural drive for growth and innovation

  • Ability to convey enthusiasm, energy and sincerity in telephone interactions

Global Relay is the leading provider of cloud-based archiving, information governance, surveillance, and eDiscovery solutions to the global finance sector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.

Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.

Over the years, we have won several major awards, including:

  • Company of the Year from the BC Tech Association

  • Canada’s 50 Best Small and Medium Employers

  • Canada’s Top Employers for Young People

  • Canada’s Top 10 Most Admired Corporate Cultures

  • Canada’s Best Managed Companies – Platinum

  • Technology Fast 50 – Leadership

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Job ID: GRBD266

Job Type: Permanent Full-Time

Street: 121 W. Wacker

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