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JPMorgan Chase Commercial Banking - Product Delivery Director - Merchant Services in Chicago, Illinois

This individual will have a passion for the customer experience and focus on the end-to-end journeys not only to drive simplicity and innovation for the merchant, but also their end-customers. The individual will also be responsible for partnering with Merchant Services to influence and translate the product strategy and roadmap for Commercial Banking client personas. Also charged with promoting the Merchant Services offerings in order to drive adoption via our sales channels for this key component of our Integrated Receivables proposition. Core activities include industry trend and competitive analyses, commercialization (including the creation of client positioning and sales-facing training), pricing, feature enhancement prioritization and project tracking. This will all be done in lockstep with our Merchant Services colleagues, as well as other relevant cross line of business functions such as TS product management, marketing, finance and Commercial Banking client-facing teams.

Core Responsibilities:

  • Creating and managing an end-to-end program to embed Merchant Services as a critical and sought-after solution for Commercial Banking clients, specifically focused on:

  • Merchant Services Strategy / Roadmap articulation to clearly outline the benefits to clients and their end-customers

  • Market Intelligence and Innovation to incorporate requirements and recommendations to improve products and the overall experience for the Commercial Banking segments

  • Sales Enablement to ensure all Commercial Banking client-facing teams are confident and excited to sell Merchant Services

  • Go-to-market Execution of product launches and business changes to ensure positive client outcomes and feedback

  • Program Governance / Reporting for Merchant Services and Commercial Banking stakeholders of key initiatives to drive growth and business efficiencies

  • Coordinating and prioritizing product input on Commercial Banking investment process for receivables proposition via input from Clients, Product Solutions Specialists, TMOs, and Bankers

  • Developing close relationships and alignment with Merchant Services counterparts in Product, Sales, Commercialization, Finance, Onboarding and Service.

  • Partnering with the Change Management and Ready-to-Launch teams to manage the impact and readiness to Commercial Banking clients, TS Sales, Bankers, Service and Implementation related to new product/enhancement launches, product defects/ migrations/ exits, policy changes, etc.


  • Minimum 5-7 years of relevant Product, Strategy or Consulting experience within Merchant Services and/or eCommerce/Fintech domains

  • BA/BS degree and strong MS Office skills required

  • Good knowledge of traditional and emerging methods of payment (e.g., ACH, Wire, Real Time Payments, Wallets and Card).

  • Ability to translate product vision into sales and customer-friendly language, followed by execution of a go-to-market product launch.

  • Proven track record collaborating across cross-functional teams including Product, Operations, Service, Sales, Onboarding, Marketing and Finance

  • Sales enablement experience with bringing new product capabilities to market and supporting sales education

  • Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes on simultaneous projects

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans