CBRE CMMS Sr Account Manager - REMOTE in Chicago, Illinois
CMMS Sr Account Manager - REMOTE
Orlando, Florida, United States
5 additional locations
Chicago, Illinois, United StatesMiami, Florida, United StatesMilwaukee, Wisconsin, United StatesPhoenix, Arizona, United StatesBoston, Massachusetts, United States
Requisition # 21010597
Post Date Apr 05, 2021
Responsible for overseeing the client relationship and technology needs where CMMS products have been deployed. Manages performance metrics in accordance with business KPIs (Key Performance Indicators).
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages client relationship and technology needs where CMMS products have been deployed. Responsible for CMMS product activities, including implementations, training, and ongoing care ensuring work is completed in accordance with account timelines & contractual agreements.
Helps accounts manage to established performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics. Documents in the maintenance work order system and reports to client as appropriate to agreed upon reporting requirements.
Responsible for providing demonstrations of all aspects of the CMMS, either over Webex or in-person at the account or client locations.
Responsible for running implementation and migration project plans for CMMS Products, both for internal CBRE clients and non-CBRE clients.
Provides training on CMMS products as required, and works with other trainers in the organization to ensure adequate and meaningful training programs for users.
Manages ongoing needs of the client post-go-live, including preparing SOW documents for data loading or software modifications, professional services and the like.
Works closely with other Account Ops managers, and with the Managing Director-CMMS, to help ensure a consistent, effective approach to account management.
Works closely with Digital & Technology (D&T) staff, in order to complete development or technical tasks on time and on budget. Helps to provide a harmonious environment between Account Management and the D&T departments.
Participate in UAT testing activities and mobility testing Work closely with the CMMS business & D&T roadmap team to support any and all initiatives.
Performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelors degree (BA/BS) required plus 3-5 years experience with process improvement, project management or other related experience. Prior experience with CMMS products a plus.
CERTIFICATES and/or LICENSES
Microsoft Project classwork or certificate of training preferred.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information over Webex or in-person presentations. Ability to respond effectively to sensitive issues. Ability to speak Spanish or Portuguese is preferred.
Ability to calculate intermediate figures such as percentages, discounts, and profit. Requires adequate knowledge of bidding and scoping software and professional services SOW documents. Conducts advanced financial analysis as required on a per-SOW or contract basis. REASONING ABILITY Ability to comprehend, analyze, and interpret documents. Ability to work with a team to solve problems involving several options in situations. Requires analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES
Computer skills required: EAM/CMMS ; Spreadsheet and Word Processing (Excel, Word); Project Management Software (MS Project, Primavera, etc.) ; Email Ability to learn and apply maintenance best practices. Ability to work towards specific goals and objectives with limited daily oversight
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgement may cause short-term impact to department
US Company Profile
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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