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Rush University Medical Center Chief Administrative Officer - Bone and Joint Service Lines in Chicago, Illinois

Job Title:

Chief Administrative Officer - Bone and Joint Service Lines





Active Regular FT (72 to 80 hours per pay period)


Job Number:


Job Description:

Chief Administrative Officer

Bone and Joint Service Lines

Position Highlights:

The Chief Administrative Officer for the Bone and Joint Service Lines will have overall responsibility for the successful development and implementation of a detailed Rush System for Health business plan outlining the strategic, programmatic and operational aspects of the service lines across the Rush System. The service lines will be strategic business units which initially encompasses RUMC, ROPH, Rush Copley and system ambulatory sites. This position will be responsible for coordinating activities across the Rush System hospitals and growing satellite and affiliate operations. They will lead the targeted, strategic growth of the service line services across the system, ensuring the system creates tools and processes to manage market and service line priorities in an effective and efficient manner. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Position Responsibilities:

  • Partner with physician leadership and practices, university and health system leadership to ensure the right systems are engaged at the right time and place.

  • Collaborate with system and entity leadership to establish network leadership, including designated dyads and steering groups as appropriate

  • Oversee strategic and business planning processes

  • Ensure that service line goals and scorecards align with organizational priorities

  • Develop and maintain a charter, policies and procedures for service line executive committee. Members of this committee include Service Lines' Medical Directors, Chairs of departments involved in service line patient care, research leaders, entity and executive leadership, lead medical directors and/or administrators of each division and/or program.

  • Manage and improve service line activity along key performance metrics for related clinical subspecialties including volume growth, patient satisfaction, access, quality measures, service line profitability and staff and physician engagement scores. Gain approval of budgets and initiatives at Service Line Executive Committee.

  • Develop and manage a shared service model that optimizes efficient use of staff in a manner which achieves the above goals.

  • Working with Rush Clinical Chairs and Physician leadership to develop and administer annual incentives that include both inpatient and outpatient metrics.

  • Monitor and report on progress for agreed upon annual goals and objectives.

Planning and Budgeting:

  • Create and obtain approval for an annual work plan and budget

  • Develop a strategic plan for the service line and define near, medium and long term goals and tactics to achieve them

  • Develop and track progress of neurosciences and cardiology service line business plan(s) updated annually in accordance with the budget process

  • Review and provide input on annual budgets and resource allocation related to service line initiatives across Rush

  • Review key performance metrics of key clinical subspecialties (volumes, patient satisfaction, access, quality measures, profitability)

  • Review and monitor progress on agreed upon annual goals and objectives and provide/execute upon course correction where appropriate

  • Ensure service line achieves expense an revenue targets


  • Coordinate the development of annual marketing plan, in coordination with Rush's Chief Marketing Officer and marketing staff including internet strategies, consumer and physician marketing strategies, etc.

  • Serve as key administrative representative for Marketing Department to implement marketing campaigns, community outreach and other events specifically designed to enhance reputation and build utilization of cancer center services.

  • Oversee development and implementation of physician conferences, mailings, meetings and programs designed to build and maintain relationships with external referring physicians, including coordination of CME and other regional and national educational events that promote the leadership position of Cancer Services.

Administrative Duties:

  • Develop guidelines and measurement systems to ensure agreed upon quality and service level standards are implemented across the clinical services associated with the service lines (i.e. patient service standards including: quality outcomes, access metrics, patient satisfaction, interdisciplinary communication standards and referring physician communication standards).

  • Collaborate with health system stakeholders to ensure accurate and efficient reporting to public and private "registries" occur as required.


  • Facilitate the identification and prioritization of key strategies that can facilitate philanthropic support across key clinical programs.

  • Work closely with development department to identify and implement strategies for fund-raising

  • As requested, work with donors in order to secure support and meet expectations of gifts

  • Collaborate with Development Department to coordinate development related events related to the neuro and cardiology Service Lines.

Position Qualifications Include:

  • A Master's Degree in related area (nursing, hospital administration, public health, business administration)

  • Minimum 10 years of experience in a hospital or ambulatory setting, managing specific clinical services or related programs, with 7 years' experience as a healthcare leader.

  • Demonstrated record of maintaining medical care excellence and achieving performance and financial goals

  • Demonstrated marketing capability, financial and analytic skills and business acumen necessary to assume responsibility for the service line

  • Experience with marketing and public relations strategy, financial planning specifically budget and capital planning

  • Ability to interact, with and support the activities of a highly qualified, dedicated physician faculty, consulting and primary care physicians

  • Ability to promote increased utilization of services through business development and to develop, present, implement, manage, and maintain meaningful and effective programs/services

  • Understanding of and appreciation for the culture and environment associated with managing a sophisticated program in a rapidly growing, highly competitive, market

  • Ability to lead and manage people including selecting, developing, motivating and retaining people to meet clinical, financial and service objectives

  • Personal characteristics which include outstanding interpersonal skills on the individual and group levels, excellent writing skills, flexible and patient, entrepreneurial spirit professional appearance and an executive demeanor, strong work ethic and enthusiastic demeanor

  • Leadership skills characterized as one who possesses 1) broad vision of the future of the health care industry, 2) assertiveness in presenting and selling ideas 3) sensitivity to the values and expectations of sponsors, medical staff, board, management, employee, patient, investor and community constituencies.

  • Willingness and ability to work in an organization with a diverse work force, medical staff and patient population housed in a complex academic environment

Company Highlights:

  • Rush University is ranked 22nd on the Times Higher Education's 2016 list of the world's top 150 universities under 50 years of age.

  • Rush University is a health science university that is integral to Rush, an academic health system that includes three hospitals and numerous outpatient care facilities.

  • Rush University's Nursing Administration program is ranked in the top four in the nation by U.S. News & World Report.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.